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maribethd14458610
Participant
July 15, 2019
Question

Placed Images appearing as white box

  • July 15, 2019
  • 3 replies
  • 11733 views

Hi all, the past week I have had a new glitch appear in Illustrator CC. Every time I try to place or open an image file it only appears as a white box. I tried opening the file on its own as well as placing and neither seem to work. The image is appearing in my links panel but not in the file or even when I try to save my file as a pdf or .jpg.

This has happened on all types of .jpgs and .pngs

Does anyone know how to fix this?

Thank you!

This topic has been closed for replies.

3 replies

meganchi
meganchi
Legend
July 15, 2019

Are you viewing your art in outline mode?

If so, then go to the View menu and select "GPU Preview".

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 15, 2019

    Why are you placing jpeg, place .psd.

    jpg is a final format you export to, and has lossy compression.

    M
    maribethd14458610Author
    Participant
    July 15, 2019

    Because they are large format, already edited jpgs I receive directly from clients. I don't have access to the original photoshop files and most of the time there isn't one. It seems a little crazy to upload all images into photoshop just to export it exactly the same to then place in illustrator. I've never had any trouble with this system until recently

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 15, 2019

    Open a .jpg in Photohsop and resave as .psd, then place the .psd in Illustrarot. Let us know if that works.

    Illustrator works best with .psd format. CMYK jpegs for example are highly problematic when placed in Illustrator.

    This also helps as the preview may be corrupt in these jpgs you recieved.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    July 15, 2019

    How does this SJ2hj2tO.jpeg look?

    Where did you get those files? Does it happen with all jpegs?

    Did you try to reset preferences?

    M
    maribethd14458610Author
    Participant
    July 15, 2019

    Hi Ton,

    It is happening mostly to larger file sized images. I went to check my preferences but didn't see anything out of the ordinary.. is there something specific i should look for?

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    July 15, 2019

    There is nothing special you can change in Preferences.

    I was thinking about resetting possibly corrupted preferences:

    How to set preferences in Illustrator

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