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companyf43217689
Participant
January 31, 2019
Question

Select box stays "selected", but is deselected.

  • January 31, 2019
  • 3 replies
  • 1449 views

It's hard to find the wording...

I'll have a document open, and select, say, a picture in the document and move it. Then, I'll select something else, but the bonding box will show both selected rather than one (without holding command(Mac OSX)). I deselect everything, and the picture is "selected", but isn't REALLY selected, just the selected bounding box is shown. I have to highlight the actual object that is "selected" AGAIN, and then deselect again. Is this a bug? I've experienced this in 2018 CC as well and was hoping it would be fixed with 2019... I gets kind of annoying when the bounding box doesn't match, or when I deselect to take a screen shot, the bounding box is still there.

Do I have settings set to something weird? Or is this a bug? Or something wrong with my computer? My computer was purchased last year in May, so I don't believe it to be a problem, but...

It only happens SOMETIMES, and I don't do anything different/special when it happens, it just happens occasionally and out of the blue and it's very annoying.

I tried to search the forums for a similar problem, but the way I word it didn't bring anything up... I apologize if this has been addressed before.

Thank you!

    This topic has been closed for replies.

    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    January 31, 2019

    Hi there,

    Apart from the suggestions shared by Monika and Jacob, I would request if you can try these steps and let us know if that helps:

    • Trying on a new file: Please check if this behavior is happening with this particular file or multiple files.
    • Resetting preferences: If the new file shows the same behavior please try resetting preferences. How to set preferences in Illustrator. Resetting preferences will remove all your custom settings and Illustrator will launch with default settings. If you want you can create a backup on Desktop before renaming or deleting them.
    • This could also be a result of corrupt permissions, if resetting preferences does not help please try these steps: Preferences folder read-only error | Permissions issue.

    Regards,

    Srishti

    C
    companyf43217689Author
    Participant
    February 5, 2019

    Thank you for your reply!

    It happens on multiple files, and only SOMETIMES. It's hard to tell what the cause of it could be because it doesn't happen all the time. It appears to maybe happen on heavier files if I had to make a guess on a cause, but I have a feeling I've experience it on small files as well.

    I'll try resetting the preferences and permissions. I'll come back to this thread if it continues. (It's hard to tell if it's fixed because it just happens out of no where and for no obvious reason..)

    Thank you!!

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 31, 2019

    Here is a thread on Uservoice about it:

    Selection Stuck – Adobe Illustrator Feedback

    Looks like you will need some individual support for it.

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      January 31, 2019

      companyf,

      What happens if you Ctrl/Cmd+E (toggling from GPU to CPU, you can untoggle if the issue remains)?

      This is what GPU is about:

      https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

      Graphics cards have been included in the system requirements:

      https://helpx.adobe.com/illustrator/system-requirements.html

      Apart from an inadequate card, the issue can be caused by lack of driver updating, lack of proper recognition of the card by the computer, and whatnot (including rifts in the space time, moon, weather, and the fact that Illy sometimes moves in mysterious ways).

      Here are a few more pages about GPU troubleshooting:

      https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html

      https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

        C
        companyf43217689Author
        Participant
        February 5, 2019

        Thank you for your reply.

        I didn't realize it could be a GPU or driver problem, but I should be all updated with everything..

        I don't know anything about these types of things, but I think by looking at some of the links you gave me, my computer should meet all the requirements...

        This is my computer's information if it helps..

        macOS Mojave 10.14.2

        iMac (Retina 5k 27-inch, 2017)

        Processor 3.4GHz Intel Core i5

        Memory 8GB 2400 MHz DDR4

        Graphics Radeon Pro 570 4096 MB

        I tried Ctrl/Cmd+E, but it's hard to tell if it happens because it just happens ~sometimes~. I'll update if it doesn't do it anymore, but knowing my luck and timing it'll probably not do it until I say its not and then continue to do it...

        Thank you for all your help though.

        Jacob Bugge
        Community Expert
        Jacob BuggeCommunity Expert
        Community Expert
        February 5, 2019

        companyf,

        You may try to leave GPU off for a while and see whether it still occurs; I believe, GPU may cause/contribute to a kind of overload.

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