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Participant
February 11, 2018
Question

Stuck in macbook pro 2017

  • February 11, 2018
  • 1 reply
  • 565 views

Hi everyone. Recently when i began to work in the least version of adobe applications, after a while, my computer would be stuck and i need to restart it. And sometimes when i open a file, it will reveal some leaks or lack some part of the picture and so forth.

Do you have the same problem or it's because the type of my computer?

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    1 reply

    Bill Silbert
    Community Expert
    Community Expert
    February 11, 2018

    If you are saying that there are gaps in your images then try turning off GPU Performance. Click on the rocketship in Illustrator's top menu bar to access it.

    Also try resetting your Illustrator preferences.

    To do so:

    For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    Participant
    February 12, 2018

    You can see the problem from the circle in the picture, it happens in every adobe application in my computer.

    Bill Silbert
    Community Expert
    Community Expert
    February 12, 2018

    That appears to be a problem with GPU Performance. Follow my suggestion from my first post and click on the rocketship in Illustrator's top menu bar to access it and turn it off. You will have to do it for every program that is affected like this.