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Guy_Ne_eman
Guy_Ne_eman
Inspiring
October 15, 2018
Answered

The white color FFFFFF in the Ai has become yellowish

  • October 15, 2018
  • 9 replies
  • 7838 views

[Moderator moved from Adobe Creative Cloud to Illustrator.]

Hello everyone and thanks for your help.

After I made an update to Adobe's softwares,the white color in the Illustrator suddenly turned yellow.

Before this update everything was ok.

I did restart the computer but the result is still the same, yellow hue.

When exporting to PNG, the white color looks right,looks good,

The problem is only in the display in the software itself.

What can and should be done to solve this?

THANK YOU!

Edit:

After updating the Illustrator it gets very slow.

So much so that the pen tool made it crash.

Is it possible to go back one step before updating?

I feel really frustrated.

Thank you.

      This topic has been closed for replies.
      Correct answer Monika Gause

      mojahidmahin  schrieb

      I find your answer i have already faced this same problem and i fixed it.now I am telling you the process.

      Go to

      Edit>

      Color Settings(shift+ctrl+k)

      then change the workspace RGB color to your (monitor RGB)

      You should never set the RGB color working space to your monitor profile. Just don't do that.

      If the latest build 23.0.1 doesn't solve the issue, then there is another solution in this thread: White is appearing as yellow in new Illustrator CC 2019 23.0

      9 replies

      Mojahidmahin
      Mojahidmahin
      Participant
      November 9, 2018

      I find your answer i have already faced this same problem and i fixed it.now I am telling you the process.

      Go to

      Edit>

      Color Settings(shift+ctrl+k)

      then change the workspace RGB color to your (monitor RGB)

      Monika Gause
      Community Expert
      Monika GauseCommunity ExpertCorrect answer
      Community Expert
      November 9, 2018

      mojahidmahin  schrieb

      I find your answer i have already faced this same problem and i fixed it.now I am telling you the process.

      Go to

      Edit>

      Color Settings(shift+ctrl+k)

      then change the workspace RGB color to your (monitor RGB)

      You should never set the RGB color working space to your monitor profile. Just don't do that.

      If the latest build 23.0.1 doesn't solve the issue, then there is another solution in this thread: White is appearing as yellow in new Illustrator CC 2019 23.0

        The Invid
        The Invid
        Participating Frequently
        October 18, 2018

        Try printing.  See what color it actually is.  I always change the color in preferences. 

        Ton Frederiks
        Community Expert
        Ton FrederiksCommunity Expert
        Community Expert
        October 18, 2018

        https://forums.adobe.com/people/The+Invid  wrote

        Try printing.  See what color it actually is.  I always change the color in preferences. 

        It is a bug, white should display as white.

        TadzuLempke
        TadzuLempke
        Participant
        October 18, 2018

        I am also having this exact issue after updating. Has anyone found a solution to this issue?

          TadzuLempke
          TadzuLempke
          Participant
          October 18, 2018

          Update: I too rolled back to the previous version and everything now works fine, but it would be nice to have the current version working as well.

          al78770967
          al78770967
          Participating Frequently
          October 17, 2018

          You can see the light tan yellow arc. That arc is supposed to be pure white. You can also see in my color picker, the white is NOT white.

          mariec35231025
          mariec35231025
          Participant
          October 16, 2018

          Reverting back to the previous version, to me, is NOT a solution. This new version has to run !

            Ton Frederiks
            Community Expert
            Ton FrederiksCommunity Expert
            Community Expert
            October 16, 2018

            Marie and DrifterZach

            Can you show a screenshot of your Color Settings?

            Edit > Color Settings... With "More Options" clicked to see the Conversion Options?

            I suspect the Color settings.

            mariec35231025
            mariec35231025
            Participant
            October 16, 2018

            In french indeed

            D
            DrifterZach
            Participant
            October 16, 2018

            I'm having the same problem after CC2019 update. The grays are also appearing as shades of brown. But they print correctly. The attached image shows the illustrator file with an swatch next to the printed PDF. Also, GPU performance is grayed out so that's not an option.

            CC2019.jpg

            mariec35231025
            mariec35231025
            Participant
            October 16, 2018

            How to envisage to realize a model without white? For me it's impossible! This bug annoys me a lot! It's scandalous.

            R
            resourceful_critic5E1B
            Participant
            October 16, 2018

            I just Turn off "GPU Performence" in Preferences Setting ... And everything's back to normal

            Ton Frederiks
            Community Expert
            Ton FrederiksCommunity Expert
            Community Expert
            October 15, 2018

            Can you show a screenshot of your Color Settings?

            Edit > Color Settings... With More Options clicked to see the Conversion Options?

            Guy_Ne_eman
            Guy_Ne_emanAuthor
            Inspiring
            October 16, 2018

            Hi Ton.

            I'm already  back to the old version

            And now everything is back to normal

            Thank you for your willingness to help

            Ton Frederiks
            Community Expert
            Ton FrederiksCommunity Expert
            Community Expert
            October 16, 2018

            If you ever want to try the newer version again;  you can install the  CC 2019 version (which has some nice new features), on the same machine without erasing the older CC 2018 version.

            Check if the Color Settings have changed and reset them to the way they used to.

            A
            Ai Art @ Footscray
            Participant
            October 15, 2018

            Having the exact same issue after updating (although not experiencing performance issues).

            Looked at other posts suggesting to calibrate monitors etc but it was fine before the update which tells me there's something in Illustrator I just need to switch over (a new view mode maybe).

            Edit: I reverted back to the previous version (v22.1). You can do this in the Adobe Creative Cloud app manager and simply opening another version. My white is now back to normal but would still be keen to know what happened so I can use the update.

            V
            vip49578991
            Participant
            October 15, 2018

            I had this issue right after the update. I re-calibrated my monitor and it seemed to fix the issue. Hope it works for you guys.

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