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지은98A5
Participant
November 7, 2020
Answered

Unable to login Illustrator

  • November 7, 2020
  • 3 replies
  • 819 views

I've logged out and re-installed.

I won't skip this screen.

PLEASE HELP ME

 

도와주세요ㅠ 이 흰 창에서 안넘어가요. ㅠㅠㅠㅠㅠ

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi there,

     

    Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps one by one and let us know how it goes: 

      

    • Rename CEP folder from following locations.  
      MAC: /Library/Application Support/Adobe  to CEP.old 
      Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
       
    • If that doesn't help, rename extensions folder from  
      MAC: /Library/Application Support/Adobe/UXP to extensions.old 
      Windows: C:\Program Files\Common Files\Adobe\UXP 

     

      

    Let us know if this helps or if you have any further questions. 

     

    Regards,

    Srishti

    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    January 4, 2021

    Hi there,

     

    Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps one by one and let us know how it goes: 

      

    • Rename CEP folder from following locations.  
      MAC: /Library/Application Support/Adobe  to CEP.old 
      Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
       
    • If that doesn't help, rename extensions folder from  
      MAC: /Library/Application Support/Adobe/UXP to extensions.old 
      Windows: C:\Program Files\Common Files\Adobe\UXP 

     

      

    Let us know if this helps or if you have any further questions. 

     

    Regards,

    Srishti

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    November 7, 2020

    Hi, unfortunately we need more information to help you. What version of Adobe Illustrator are you using? What are the characteristics of your computer? Have you checked if there are any drivers available for your video card? Have you tried to reset the software preferences?

    Mylenium
    Mylenium
    Legend
    November 7, 2020

    Without any actual system info we can't really tel lyou much. the usual applies: Check youir graphics driver and update it, make sure your network connections and local access to fiels and folders isn't being blocked so the program can load all the panels and its configuration.

     

    Mylenium

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