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paulinemartinet
paulinemartinet
Participant
February 3, 2020
Question

Unable to open a file in Illustrator(Error: The external module can't interpret this file.)

  • February 3, 2020
  • 1 reply
  • 500 views

Hi

I can't open the files i was working on today. It's super weird, I can't find why !

Error message says: Impossible to read the file. The external module can't interpret this file.

Please help me I'm desperate !

More infos : It's a very heavy file (230mo) but i didnt have any problems before. I quit and reopen several times, didn't help. I can open other files. I didn't upgrade illustrator today.

 

 

{Renamed By MOD}

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 3, 2020

Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. The exact version of Illustrator in which the file was created and the Operating System.
  2. Where is the file saved, locally or on any network or shared drive?
  3. Is it possible for you to share the file with us if it is not confidential? If yes, I am sending you a DM please check.

 

Regards

Rishabh

paulinemartinet
paulinemartinetAuthor
Participant
February 3, 2020

Thank you so much for your help.

Illustrator 2020

Mas Os Catalina 10.15.1

Saved on my drop box

 

But all the versions of this file I saved (even the PDF) won't open

 

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