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Answered

What happened to Zoom in CC?

Forum|Forum|12 years ago
June 18, 2013
43 replies
112162 views

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.

Thanks-

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Correct answer Raghuveer_Singh

Apologies for the long wait. The bug has been fixed in the latest Illustrator CC update (17.0.1). Please install the update either through the Creative Cloud Desktop app or in-app by Help > Updates.

For more details on this update, kindly refer to: http://bit.ly/cc1701rn

Thanks & Regards,

Raghuveer

Message was edited by: amxyz

Show previous replies

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Hakkelbirt

Participant

Let's start with the positive. I found my problem, this post, very easily. This is the only positive thing about this situation.

The reason I probably found this post so easily is probably due to 2 factors.

1. This is a major bug, that effects even the most simplistic user in illustrator

2. This is an ongoing bug that was flagged in June and still hasn't been fixed in November.

This isn't a very a informtive reply, but I just wanted to add my reply to this lengthly thread.

JUST FIX THE BUG PLZ.

C

CustomLaserAuthor

Participating Frequently

I've said all along that I understand bugs will happen and it takes time to fix them. What is so painfully unacceptable to me is that we have no idea when the fix will come. Apparently 5 months isn't enough time to fix a bug with a mouse, but it's enough time to offer numerous updates to every other main software package in CC, Adobe will not tell me what mouse DOES work. I'm even willing to shell out $50 of my own money to buy a mouse that works, but no one will even tell me what mouse works. I would hate to give up my multitouch mouse features, so if there's a multitouch that DOES work, then how about letting me know so I can buy it. But no, instead we get lectured by Adobe saying that 90% of the software works, so we should just leave them alone and accept it.

Weekly, I see updates, even updates to Adobe Illustrator CS6. So you have time to update Illustrator CS6, but still to date, since this was reported, not a SINGLE update to Illustrator CC. InDesign, Photoshop, Premiere, After Effects, Bridge, they all get updates. Over and over and over. Illustrator CC, not a one since this bug was reported. So 5 months and no bug fixes. Super glad we're in the cloud now and, in Adobe's words, "now they can roll up updates much faster because the delivery method is so easy".

It would be really nice to have a dialogue with someone at Adobe that actually cared. Instead, the best you'll get is someone telling you that Photoshop works just fine, so you have no reason to complain because all the other software is working and it's just 1 minor thing in 1 package that's the problem and they are working on it.

Working on it for 5 months? Maybe they were busy building the ACA website???? Seem to have the same experiences in both places.

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chunter22

Inspiring

Yeah, this is bad. Haven't seen this many requests for a fix (over 100 posts in 5 months) and nothing has happened. And this is an essential workflow feature.

It's like taking away "command+s" for saving a document. Actually, it's worse than that for me.

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chunter22

Inspiring

Same issue here. Just got CC version yesterday. Back to cs6 for now. I use mouse zoom too much to readjust.

CSS properties panel is all I need from the new version, so I'll just use it for production purposes until this is fixed.

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Fooling88

Participant

I'm having the same problem.

iMac late 2012, 10.8.6, Magic Mouse.

My Opt+scroll zoom works with an older PC mouse, but not with the Magic Mouse.

Opt+scroll zooming with Magic mouse still works fine in all other CC programs.

D

Dylan1978

Participant

is Adobe team going to fix this problem? It has been few months. Suck..

I

Ivan Cucer

Participant

I guess they will fix this problem in the next major release... unfortunately... this is Adobe

equipment-studios

Inspiring

I am really scared to wake up and find out that they "fixed" this problem into Photoshop or InDesign too

M

Matteo333

Participating Frequently

Is it possible to have a refound?

How many bugs Illustrator CC have?

Too many to be able to handle something sooooo basic!?!?!?!

Adobe, what are you waiting for???

Scott Worthington

Adobe Employee

We have a fix planned to resolve this behavior but I do not have a date for when it will be available.

We'd like to thank everyone for their patience as we work to get it resolved as soon as we can.

equipment-studios

Inspiring

Really really nice, guys Starting to answer if first guys talk about cancelling the subscription.

I'm honest with you: First time I got my CS4 MC I was so proud and very happy about your support when there appeared a problem (no issue, just user problems). But in the last 1,5 years of usage, the support (beside of some exceptions) dropped to the depth of Microsoft Support niveau ... very poor for paying costumers. If there would be any alternative, I would have cancelled month ago!

I hope you will soom day here, what the users want ... and than maybe try to touch the way of support Apple give to their users. Don't wanna start discussion about Mac and Apple. But their support did not disappoint me that much you do last 18 months...

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slselwyn

Participating Frequently

When using zoom tool in Illustrator CC in Windows 7 64 bit, holding down the Alt key turns the cursor to a hand and not to a magnifying glass with a minus in it.

Illustrator CS6 works as it should do.

This needs fixing ASAP.

W

Wade_Zimmerman1

Inspiring

You know I have the same isue and I am on OS 10.7.5 so it is aqn issue of support for the magic mouse it seems and an important issue.

It should be fixed have you gus filesd a bug report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

if not we all should do so I am in the process right now.

J

jamesC4S

Participating Frequently

yes, everyone needs to submit a report to Wade's link:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Forums make us feel better for airing out our complaints. Actual bug reports get things fixed.

A

ariosa.ch

Participant

+1

This was a most usefull feature all across the Creative Suite.

Please, bring it back soon ! ! !

C

CustomLaserAuthor

Participating Frequently

3 weeks now, going on 4th week with no update or reply from Adobe. I had really high hopes for the cloud applications, being able to solve issues like this in a timely manner. Looks like I set my standards too high for what to expect. You'd think they'd at least have the decency to give SOME update. As I said before (and apparently it fell of deaf ears), if we knew it was 1 week away, 2 weeks, or 2 months, it could help us modify our workflow to work around it. Instead, we get treated like we don't matter. I expect more from Adobe. I'm very disappointed.

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smb8282

Participating Frequently

I've been on cs6 since I first noticed this problem.

Honestly I like cs6 better in some ways anyway, really hate the comically huge free transform buttons that do the same thing as click+cmd has done for years.

J

jamesC4S

Participating Frequently

I am in the same boat as others. CS6 worked fine, CC does not.

option-zoom does not work with magic mouse or built-in trackpad. Works fine on a 10 year old scroll wheel mouse.

15" MBP

10.8.4

Well, pretty much same details as everyone else.