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Anonymous

Answered

White flickering screen while in Illustrator or InDesign cc 2019

Forum|Forum|7 years ago
December 6, 2018
17 replies
26409 views

Just wondering if any one else is having issues with a seizure inducing white flickering that only seems to happen while in Illustrator or InDesign? I am running iMac (Retina 5K, 27-inch, Late 2015) with memory at 32 GB 1867 MHz DDR3 and a AMD Radeon R9 M395 2048 MB graphics card and fully up to date Creative Cloud programs. It seems to happen later in the day say after 2pm and it won't stop flickering until i restart my computer. Moving the mouse seems to aggravate it and it only happens on my main mac display, not on my two externals. A screen recording does not capture it but i have attached a video i found that shows the issue. i have talked to Apple and sent them diagnostics and they can't seem to figure out what's going on, now that it's also happening to my coworker as well I'd really like to get this fixed.

This topic has been closed for replies.

Correct answer garyl64472086

Thanks for sharing the details, Marc. If you have multiple GPUs on your system, please disable Automatic GPU Switching on Mac (How to Disable Automatic GPU Switching on MacBook Pro ) and let us know if that helps.

Also, I would request if one of you can share this on our Adobe Illustrator Feedback page and share the link here so that we have a significant number of votes for this issue.

If somebody has already done that please share the link here.

I've shared this in the Adobe Illustrator Feedback forum to be upvoted:

Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card... – Adobe Illustrator Feedba…

Go there and click the 'vote' button; get this problem dealt with.

FYI -- I have turned off GPU Performance in Illustrator and the problem seems to have stopped HOWEVER...working in Illustrator is now very laggy draggy, even for doing basic vector manipulation, Illustrator really seems to have a much tougher time doing the work. NOT GOOD.

Show previous replies

Wayne!

Participating Frequently

Same problem for me: AMD Radeon R9 M290X 2 GB

Illustrator 23.0.4

Unbearable – I tried the resetting SMC and NVRAM – after a while it's straight back flashing again! If this carries on Adobe – I will not be able to provide my subscription payment!!

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craigr22280930

Participating Frequently

I have also been having this issue for about 4/6 months now. It also only happens in Illustrator and Indesign. It has since been back to Jigsaw24 (the company we purchased from) 3 times as we thought it was a hardware issue. They passed it back to Apple. It has now had its logic board replaced and a brand new Retina display fitted. None of this has made the slightest bit of difference. I have also completely formatted the drives before and after these 'repairs' were carried out.

G

garyl64472086

Participating Frequently

My coworker and I have just started experiencing the same issue. Googling the problem led us here. We both have the same iMac model and AMD graphics card as listed in the OP. We're both also UTD with the latest Mojave MacOS. Seems Illustrator 2019 is the culprit not getting along with this particular graphics card. I'm currently trying rolling back to earlier versions of Illustrator to see if that fixes things. No other Adobe CC 2019 apps have this happen -- just Illustrator 2019. Not a definitive fix, but might be a decent workaround to rollback to 2018 version.

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craigr22280930

Participating Frequently

I have an identical spec iMac and getting the exact issue here. Did you manage to get to the bottom of it?

Srishti Bali

Community Manager

I've shared this in the Adobe Illustrator Feedback forum to be upvoted:

Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card... – Adobe Illustrator Feedba…

Go there and click the 'vote' button; get this problem dealt with.

FYI -- I have turned off GPU Performance in Illustrator and the problem seems to have stopped HOWEVER...working in Illustrator is now very laggy draggy, even for doing basic vector manipulation, Illustrator really seems to have a much tougher time doing the work. NOT GOOD.

Thanks for sharing the UserVoice link, Gary. I would request all of you to upvote the issue there and share your comments. This has already been forwarded to the engineering team and they are looking into it.

If this is happening frequently on your machine, I would suggest to install version 2018 and let us know if that resolves the problem.

Regards!

V

verseau1955

Known Participant

This problem began when I started using Logitech MS Master 2S mouse. Wondering what type of mouse you are using.

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MattPenroseCSQ

Participant

This is interesting, I use a Wacom Intuos graphics tablet about 90% of the time. I wonder is it could also be having an effect combined with Adobe / Graphics driver issues.

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verseau1955

Known Participant

I'm having this exact same problem. Did you find the solution?

Kanikas

Community Manager

Moving to Illustrator

kglad

Community Expert

update your graphics card drivers.

A

Anonymous

While my OS is not up to date (I am still on High Sierra due to paranoia on other issues and not wanting to break stuff again) my coworker who is having the same flickering issue is fully updated. I've read that the only way to update a graphics card driver on a mac is to update the OS. So if this is the case and that is indeed the fix wouldn't my coworker not be experiencing the same issue?

kglad

Community Expert

try disabling the start workspace setting: Illustrator CC Flashing/Flickering

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