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with0701
Participant
June 7, 2022
Answered

Why does this message?

  • June 7, 2022
  • 5 replies
  • 370 views

I received a file from a customer, but this message keeps happening. I've always received files with this customer so far, but this is the first time I've ever seen a message like this. Why am I getting this message?

 

 

This topic has been closed for replies.
Correct answer Ton Frederiks

Looks like the file is damaged. Ask the customer to resend the file, preferably zipped.

5 replies

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
June 7, 2022

Does the file place properly in an InDesign file?

.AI files are essentially text files. If you open the file in a text editor, it should have a header that begins with "%PDF-1.6".

If it does, as mentioned, a corruption might have crept into the file, or your Illustrator is getting confused. You could try "force" Illustrator to see it is an .AI file by selecting that format in the "Open" dialog, instead of "Open Readable/All Documents"

 

 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
June 7, 2022

Hello @with0701,

 

Sorry to hear about this experience. As suggested by Ton, this seems to be an issue with the file. I would suggest you try obtaining a new copy of the file from the customer and check if it helps.

 

Kindly update this thread if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

T
Test Screen Name
Legend
June 7, 2022

First, if you want to get deeper into the problem, check the file size. Is it tiny? Then it probably contains an error message. Open it in TextEdit to see.

Ton Frederiks
Community Expert
Ton FrederiksCommunity ExpertCorrect answer
Community Expert
June 7, 2022

Looks like the file is damaged. Ask the customer to resend the file, preferably zipped.

    J
    james247514822uch
    Participant
    June 7, 2022

    Have them Open File and resave first...

     

     

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    June 7, 2022

    What sort of file is it supposed to be? If it's missing its proper extension, add it and see if that changes the result. Illustrator is detecting the file as a text file.

    W
    with0701Author
    Participant
    June 7, 2022

    This extension is an .ai file. There is no problem with the extension. Why is it detecting the .ai file as a text file?

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