Adobe Illustrator keeps crashing/ freezing on iPad

Question

Hello, I have a very new iPad (bought back In September this year so that shouldn't be the issue), Illustrator seems to crash and freeze when I use it for more than five minutes. I have signed out and in, didn't work, Re installed my app, didn't work, and turned my iPad on and off again, didn't work. I really need it to work smoothly for my business. What can I do? I have an iPad Air, 15th gen, software 16.6.1

thank you!

Laura Coyle. · Answer

At first, I thought it might be the apple pencil hover bug, but I think that is only in OS 17 for iPad Pro. Here is a link to the system requirements, updates, and you may want to check the amount of storage you have available. Also try uninstalling and reinstalling the Adobe Creative Cloud app - hope that helps. https://helpx.adobe.com/illustrator/system-requirements-ios.html

Adding to my previous answer, please see this post where an Adobe support person posted some steps you can try, and his contact info: https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/please-fix-illustrator-crashing-with-new-ipad-os-update/td-p/14196774

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