Illustrator for iPad keeps crashing upon launching! Please, help

Forum|Forum|3 years ago
December 17, 2022
3 replies
611 views

Greetings, wrote in chat and everywhere possible too. Feel like crying at this point.
All day the Illustrator for Ipad(3.0.1) has been failing to open, literally worked like charm yesterday. I've reinstalled the app, restarted the Ipad, cleaned up all the storage space, but it still fails to work, upon clicking on the app it just self-exits. The PC version works flawlessly like always, it is just the ipad one that won't open. The ios is up to date (14.8) and all the fees are paid. I have deadlines to meet and this is such an inconvenience. I've seen a few more messages in the community here but haven't seen any messages of anyone figuring out what is up, is it an update on the way, the bug or what.
Please, help, this is driving me crazy. Please.

Bug

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Correct answer reeto

I was with an adobe agent and the agent was the one who suggested to update the iOS software. Looks like my iPad was running an old version (14.x.x) , the illustrator app no longer crashes after updating my iPad software to 15.7.2. Hope this helps.

reeto

Participant

I have the same issue as well.

reetoCorrect answer

Participant

I was with an adobe agent and the agent was the one who suggested to update the iOS software. Looks like my iPad was running an old version (14.x.x) , the illustrator app no longer crashes after updating my iPad software to 15.7.2. Hope this helps.