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JWes76
JWes76
Participating Frequently
April 26, 2026
Question

The Illustrator app keeps crashing on iPadOS 26.4.2.

  • April 26, 2026
  • 11 replies
  • 314 views

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

      11 replies

      sun_1035
      sun_1035
      Participant
      May 21, 2026

      Are there still no updates on this problem? I shared links to download analytics reports with Anubhav 15 days ago and I see no one has checked these files. This problem is literally blocking my business.

        RedBombGraphics
        RedBombGraphics
        Participating Frequently
        May 22, 2026

        I sent stuff 8 days ago. Got a reply that it was being sent. Nothing since. Very annoying. I do about 25% of my work while mobile, really hurting my work flow right now. I did notice if I’m not connected to Wi-Fi I can do more work, but it’s still really slow and buggy. Then I reconnect to Wi-Fi and try to let it load up my work. Then I can pull my files on to my PC from the cloud to finish working. Hope that will help you to at least get some work going.

         

        an update on a fix would be really nice. It seems like a really widespread issue now. 

          SubashChandarK
          SubashChandarK
          Participant
          May 20, 2026

          This issue has been ongoing for nearly a month with no fix or meaningful update. I have more than 200 students who rely on Illustrator for a technology module we are currently running at our school. We pay for this software specifically because it is required for our curriculum, so it needs to function reliably.

          At the moment, multiple members of my team are scrambling to find alternative software just to keep classes running. This disruption is affecting teaching, student learning, and planning across the department.

          We urgently need Adobe to acknowledge this issue properly and provide a resolution as soon as possible.

            WyleeKai
            WyleeKai
            Participant
            May 16, 2026

            Ever since updating to iPadOS 26.4.2, i can’t open or create a project as illustrator keeps crashing. Other people are gaving problems as well. Uninstalling it, restarting iPad, and reinstalling it doesn’t solve the issue.

              Anubhav M
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              May 18, 2026

              Hello ​@WyleeKai 

               

              I understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further:

              • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.

              • Upload the file to a file-sharing service and share a link to the file here or via DM.


              Looking forward to hearing from you.

              Anubhav

              RedBombGraphics
              RedBombGraphics
              Participating Frequently
              May 14, 2026

              Any update? I’ve got projects to do. 

              Anubhav M
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              May 15, 2026

              Hello ​@RedBombGraphics 
               

              I understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further:

              • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.

              • Upload the file to a file-sharing service and share a link to the file here or via DM.


              Looking forward to hearing from you.

              Anubhav

              RedBombGraphics
              RedBombGraphics
              Participating Frequently
              May 16, 2026

              https://www.dropbox.com/scl/fo/3mb4jhf2lx2wyk9n6bn1k/AD1lhmEH2ywKAIw9yA0Bf_M?rlkey=qvfflc2mhv0sjl9cghzomnq36&st=eddrh3ve&dl=0

               

               

              i posted multiple crash reports in this folder. The app started working some today, but very buggy and slow. Then tonight, I’m back to crashing. 

              A
              AUNYC
              Participating Frequently
              May 14, 2026

              Upgraded to iPadOS 26.5 and rebooted device. Problem persists.

              RedBombGraphics
              RedBombGraphics
              Participating Frequently
              May 13, 2026

              Same issue for me. 9th Gen. Worked great until yesterday. Now I can’t open anything or create a new file.

              nicolec7
              nicolec7
              Participant
              May 14, 2026

              Same problem for me too…9th gen

              aquile davis
              aquile davis
              Participant
              May 11, 2026

              yea this keeps happening to me too. all my files are safe but i cant make or create new ones. hoping maybe theres an update too since i just updated my IOS and it worked just fine before that. Its weird because more intensive apps like zbrush and nomad still work but this one isnt working. hopefully its fixed soon or i may have to start looking for another drawing app :(

              HonestHands
              HonestHands
              Participant
              May 9, 2026

              No solution for this yet eh? Same thing happening to me on my 9th gen iPad. Did our iPads get out-updated?…

                A
                AUNYC
                Participating Frequently
                May 10, 2026

                Good question… is this only happening with 9th gen iPads? 

                aquile davis
                aquile davis
                Participant
                May 11, 2026

                mine is 9 gen too and its still happening. I hope we didnt lol 

                 

                A
                AUNYC
                Participating Frequently
                May 8, 2026

                Anubhav, were the .ips files i shared with you useful? Illustrator still crashing every time I try to open it 

                  sun_1035
                  sun_1035
                  Participant
                  May 6, 2026

                  Hi team,

                  Having the same issue here, deleted the app restarted device. Whether it’s a new or existing file illustrator keeps crashing. 

                  Send additional .ips file links to Anubhav. I hope this helps 🙌🙏

                    A
                    AUNYC
                    Participating Frequently
                    May 6, 2026

                    Same issue and same fix attempts here. I will try to send .ips links to Anubhav by DM

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