Known Participant

Question

The Illustrator app keeps crashing on iPadOS 26.4.2.

Forum|Forum|4 months ago
April 26, 2026
106 replies
1246 views

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

20260426_192009.mp4

Show previous replies

Anubhav M

Community Manager

Hi everyone,

Thanks for staying with us on this. We're aware of the recent surge in reports about Illustrator crashing on iPads, particularly on the 9th generation model, and we're actively working with the product team to resolve it.

In the meantime, we've also noted that several users have reported the app working when switching to Airplane Mode - worth trying as a temporary workaround while we work on the fix.

The issue has already been escalated to the product team on an urgent basis, and I'll update this thread as soon as we have more information. Thanks for sharing the crash logs and for your patience - both are directly helping the team narrow down the cause.

Anubhav

Люда+Лисак

Participating Frequently

Thank you, Anubhav. I really hope your team will find a solution that includes older iPad models as well, because we are completely locked out of our workflow.

Unfortunately, the Airplane Mode workaround does not work for me. Even in offline mode, Illustrator on my iPad still crashes and doesn't allow me to save anything at all. I am eagerly waiting for a real fix.

Люда+Лисак

Participating Frequently

Hello!

Adobe support just answered me. They are trying to close the case, claiming it is a "hardware RAM issue" and we need a new iPad. This is a lie to avoid fixing their code. Adobe Fresco works perfectly on my device, proving that only Illustrator is broken after the updates. Please open an official support ticket, complain loudly, and demand a fix. If we all pressure them, they will have to fix this bug!

Nate_Kyng

Participant

For me, Adobe Fresco crashes anytime I plug my iPad 9th Gen in to charge or it causes one stroke of my pen to record 1000+ strokes (unable to create a clean line), then the pen becomes completely unresponsive ONLY on Fresco...and won’t work until I force close and reopen. Yet at the same time, these new updates are DRAINING the life out of my iPad when Fresco is the only running active program in use...but I can’t charge while working because of the aforementioned reasons. Because of this bug, not knowing who the real culprit is...yeah, I’m losing income and money because I’m a professional.

B

Birgit1409

Participant

I so understand were you're at.It's other issues for me, but still crashing at opening a file, new or existing. Desperately searching for another program (which is not out there) and paying my monthly fees in the meantime, because I can still use Illustrator on the PC...Please help us out!

jok95358136

Participating Frequently

Still no update from adobe or any assistance what so ever anyone else ready to cancel this subscription such a joke

Люда+Лисак

Participating Frequently

Hello! Adobe support just answered me. They are trying to close the case, claiming it is a "hardware RAM issue" and we need a new iPad. This is a lie to avoid fixing their code. Adobe Fresco works perfectly on my device, proving that only Illustrator is broken after the updates. Please open an official support ticket, complain loudly, and demand a fix. If we all pressure them, they will have to fix this bug!

jok95358136

Participating Frequently

Hello I am also having this exact same issue and did every single thing you just said to try and fix these issues. I can not find any help online, if you hear of how to fix this issue please let me know.

thank you

Люда+Лисак

Participating Frequently

Hello! I feel your pain. I have been trying to resolve this exact issue with Adobe tech support for two weeks now, and so far, there is no result. Standard troubleshooting steps are completely useless here.

I just managed to escalate my case to a support supervisor, and they promised to hand it over to the engineering team to check the server-side account synchronization. I honestly think that no one can help us with this bug except Adobe's internal developers.

If I get any updates, a working solution, or a fix from them, I will definitely post it here to let you know. Hang in there!

j2hifi

Participant

Same here. Had to create an account.I hope Adobe addresses this matter.

JWes76Author

Known Participant

@Anubhav M Can you provide us with an updated status regarding this issue?

colin_8214

Participating Frequently

Just bumping this back up, if someone could take a look that would be great.

Link here to an error log from a crash today.

Thanks

Kylie9690

Participant

Any update on this? I am also having this issue. Ipad 9th Gen.

Love spending money on a subscription and you dont get to use it.

jok95358136

Participating Frequently

I’m having the same issue could you please tell me what you did to fix this problem I can’t find any help online

Люда+Лисак

Participating Frequently

Hello,

I am facing a critical bug with Adobe Illustrator on iPad after updating to iPadOS 26.5. The app has been working perfectly fine for me since 2021 without any issues, but now it is completely broken.

Here is the exact problem: 1. The app crashes to the home screen the exact split second the internet is turned on (Wi-Fi or cellular) due to some cloud sync conflict. 2. NOW, even when I am completely offline, the app has stopped importing and exporting any files. The import/export functions are completely frozen or non-responsive. 3. I have already reinstalled the app dozens of times, cleared the cache, restarted the device, and verified my account. Nothing helps on the local side.

Because of these combined bugs, I have just lost 3 days of my professional work when the app collapsed. Now I cannot even work offline because import/export is broken.

As a professional illustrator and long-time Adobe user, this is an absolute disaster for my workflow. Please escalate this to the Mobile App Engineering Team immediately. The local file management and cloud sync are completely corrupted on iPadOS 26.5

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.