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Question

The Illustrator app keeps crashing on iPadOS 26.4.2.

Forum|Forum|2 months ago
April 26, 2026
39 replies
922 views

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

20260426_192009.mp4

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Ton Frederiks

Community Expert

@Люда+Лисак Which iPad OS are you using?

Works fine on 26.5 for me.

Люда+Лисак

Participating Frequently

iPad OS 26.5. iPad Air (3) 2019.
After the update it is impossible to work. There is a place on the iPad

Люда+Лисак

Participating Frequently

Hello,

I am facing a critical bug with Adobe Illustrator on iPad after the latest iPadOS update, and the automated customer service was unable to help.

Here is the exact problem: 1. The app has been working perfectly fine for me since 2021 without any issues until the latest iPadOS update. Now it only works offline (I can open a document and draw a circle). 2. However, the exact second the internet is turned on (Wi-Fi or cellular), the app instantly crashes to the iPad home screen. 3. This is a 100% server-side license or cloud synchronization compatibility bug with the new iPadOS update. 4. I have already reinstalled the app dozens of times, cleared the cache, restarted the device, and verified my account. Nothing helps on the local side.

Because of this synchronization crash, I have just lost 3 days of my professional work when the app collapsed during an export attempt.

As a professional illustrator and long-time Adobe user, this is a disaster for my workflow. Please escalate this to the Mobile App Engineering Team. We need a hotfix for this iPadOS cloud sync conflict immediately

AK4Ever

Participant

I am also having the same issue.

sun_1035

Participant

Are there still no updates on this problem? I shared links to download analytics reports with Anubhav 15 days ago and I see no one has checked these files. This problem is literally blocking my business.

RedBombGraphics

Participating Frequently

I sent stuff 8 days ago. Got a reply that it was being sent. Nothing since. Very annoying. I do about 25% of my work while mobile, really hurting my work flow right now. I did notice if I’m not connected to Wi-Fi I can do more work, but it’s still really slow and buggy. Then I reconnect to Wi-Fi and try to let it load up my work. Then I can pull my files on to my PC from the cloud to finish working. Hope that will help you to at least get some work going.

an update on a fix would be really nice. It seems like a really widespread issue now.

SubashChandarK

Participant

This issue has been ongoing for nearly a month with no fix or meaningful update. I have more than 200 students who rely on Illustrator for a technology module we are currently running at our school. We pay for this software specifically because it is required for our curriculum, so it needs to function reliably.

At the moment, multiple members of my team are scrambling to find alternative software just to keep classes running. This disruption is affecting teaching, student learning, and planning across the department.

We urgently need Adobe to acknowledge this issue properly and provide a resolution as soon as possible.

WyleeKai

Participant

Ever since updating to iPadOS 26.4.2, i can’t open or create a project as illustrator keeps crashing. Other people are gaving problems as well. Uninstalling it, restarting iPad, and reinstalling it doesn’t solve the issue.

Anubhav M

Community Manager

Hello @WyleeKai

I understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to a file-sharing service and share a link to the file here or via DM.

Looking forward to hearing from you.

Anubhav

WyleeKai

Participant

https://drive.google.com/file/d/1MV-Cf1UHeRJn8C18tM2NURDbMK3H6NHp/view?usp=sharing

RedBombGraphics

Participating Frequently

Any update? I’ve got projects to do.

Anubhav M

Community Manager

Hello @RedBombGraphics

I understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to a file-sharing service and share a link to the file here or via DM.

Looking forward to hearing from you.

Anubhav

RedBombGraphics

Participating Frequently

https://www.dropbox.com/scl/fo/3mb4jhf2lx2wyk9n6bn1k/AD1lhmEH2ywKAIw9yA0Bf_M?rlkey=qvfflc2mhv0sjl9cghzomnq36&st=eddrh3ve&dl=0

i posted multiple crash reports in this folder. The app started working some today, but very buggy and slow. Then tonight, I’m back to crashing.

A

AUNYC

Participating Frequently

Upgraded to iPadOS 26.5 and rebooted device. Problem persists.

A

AUNYC

Participating Frequently

https://drive.google.com/file/d/1h9mA9rVZZxsyXnIimXbCQuwcMUjbZ3I8/view?usp=drivesdk

https://drive.google.com/file/d/1fTsefKbhlexrarR_6iVQ7LD8F7uCzvPD/view?usp=drivesdk

RedBombGraphics

Participating Frequently

Same issue for me. 9th Gen. Worked great until yesterday. Now I can’t open anything or create a new file.

nicolec7

Participant

Same problem for me too…9th gen

aquile davis

Participant

yea this keeps happening to me too. all my files are safe but i cant make or create new ones. hoping maybe theres an update too since i just updated my IOS and it worked just fine before that. Its weird because more intensive apps like zbrush and nomad still work but this one isnt working. hopefully its fixed soon or i may have to start looking for another drawing app :(

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