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Participant
April 25, 2025
Question

Adobe background tasks stuck and will not clear

  • April 25, 2025
  • 4 replies
  • 2369 views

Given the cost of Adobe and how many people are complaining about this, I think Adobe needs to fix this. Shutting down over and over to clear this, with only a hit & miss success rate, is not at all practical. I've done the reboots. I've done all the many attempts others have done and I'm still getting the spinning background task manager and it will not clear on a very extensive document. 

4 replies

Known Participant
March 20, 2026

My problem is I am working in adobe in design and all of a sudden I cannot type. Also My cursor is spinning and preflight shows “checking” but even if I turn off free flight it still happens… when I check background tasks it shows that there is nothing there the only thing that I can do is save my file and then when I try to close indesign it will briefly pop up with a background task error that it’s running and can’t close and then I have to force close indesign. This has been doing this on both my computers for probably over a month now I have the latest indesign 2026 as of current date. I have checked Settings and I do not have automatic adobe fonts installed. This has been extremely frustrating especially when I’m right in the middle of projects that need to be done to have to close everything and restart in design. I hope there is a solution soon.

Bill Silbert
Community Expert
Community Expert
March 20, 2026

Try resetting your InDesign preferences. This will restore the program to its defaults. Hopefully, it will improve performance.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Known Participant
March 21, 2026

I tried this and made it ½ an hour before it glitched again this time I took photos so you can see what it does. I could not get a picture of the background task notification because it doesn’t stay up on the screen when you try to close out Indesign -it disappears immediately - only way to get out of indesign is to force close it (CTL-shift)-ESC & end task…. blue circle of death background task running; cannot get a cursor for text no matter how you click, am able to save document; background task window shows no tasks; when you first try to close indesign the background task error pops up with what it would typcially say with normal background tasks (ID cannot be shut down since there are background tasks running.) it disappears right away and then you get a normal pointer. But if you go to open a document again it goes right back to the spinning circle. SO you have to force close ID. I truly hope this can be resolved - again this does this on BOTH my computers and I have reset preferences for both. 

 

Service1FCU
Participating Frequently
April 30, 2025

This has been happening for me when attempting to export to PDF. The PDF doesn't export until I go to Task Manager to abort the .indd application. Just installed latest update (4/30/25) and the problem is not fixed.

Community Expert
April 30, 2025

Not really sure what's going on - maybe disable Adobe Fonts in the preferences.

 

See if it helps - I'll do more digging.

 

Just to say it's tough because we don't have screenshots or steps to reproduce - can you please supply these so we can see what's happening?

 

Robert at ID-Tasker
Legend
April 25, 2025

@TaffyM 

 

In order to disable Background Tasks and see what is going on:

 

To disable InDesign's background tasks, you can create a blank text file named DisableAsyncExports.txt and place it in the appropriate InDesign directory.

For macOS -  /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/

For Windows - C:\Program Files\Adobe\Adobe InDesign 2021\ 

 

 

It's also possible that your file is corrupted - if you can still open it:

1) you can try IDMLing - export as IDML, open, save with a new name - DO NOT overwrite your original file,

or

2) create a new, blank document - best would be if you make it the same page size and with the same margins - then move ALL pages from your document to the beginning of this new document - save it with a new name - more details here: https://community.adobe.com/t5/indesign-discussions/error-when-exporting-indd-to-pdf/m-p/15283647#M621836

 

Anubhav M
Community Manager
Community Manager
April 25, 2025

Hello @TaffyM,

Could you share more details, like the version of the OS/InDesign installed, and a small screen recording of your exact workflow and the problem, so I can check this with the team?

Looking forward to hearing from you.

 

Anubhav