Inspiring

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Alert is shown on opening documents in InDesign 19.4. - This file is already open by another

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Bonjour j'arrive plus à ouvrir certain fichiers Indesign depuis que j'ai installé Sonoma sur mon MacBook. Quand j'ouvre des indesign avec lien bibliothèque j'ai un message du type : ": le fichier est deja ouvert par un utilisateur ou utilis& par un autre..." alors que c'est un Indesign fait par moi et non partagé (j'ai juste des liaison bibliothèque)

Bug

BobLevineCorrect answer

Community Expert

I believe this is a known issue with 19.4. Adobe is aware of it but you should roll back to 19.3 in the meantime.

J

Joffrey_antraygues9642

Participant

Hi, I have same issue with version 19.5 and monterey on 4 Imacs. It's affect only indesign files on a network share on a Qnap.

Regards.

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janak_5455

Participant

I have just this issue with an InDesign file stored on OneDrive - I am using InDesign v20.1 - so this is still a thing despite this thread referring to InDesign v19.3 vs v19.4.

I get this dialog a few times:

Then I get this dialog once:

But the InDesign artwork file does not open!

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Robert at ID-Tasker

Legend

@janak_5455

What are your settings on OneDrive in terms of off-line availability of the files and folders?

https://support.microsoft.com/en-gb/office/working-offline-with-onedrive-ad1c0938-aa89-4a6b-8775-a35998fb6ecf

Turn on Files On-Demand

...

Download all files.

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L

Laubender

Community Expert

@Matthias.G.ermany said: "…but the strange think is, not all files are affected!"

Well Matthias,

recently I had the same issue with InDesign 19.4 or 19.5 on macOS when I tried to open InDesign documents on our file server with a very unstable WLAN connection; perhaps a bandwidth issue…

Regards,
Uwe Laubender
( Adobe Community Expert )

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Robert at ID-Tasker

Legend

@Matthias.G.ermany said: "…but the strange think is, not all files are affected!"

Well Matthias,

recently I had the same issue with InDesign 19.4 or 19.5 on macOS when I tried to open InDesign documents on our file server with a very unstable WLAN connection; perhaps a bandwidth issue…

By @Laubender

InDesign is EXTREMELY sensitive to the network speed - or rather latency / "lag".

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Erika5DFB

Participant

Yes! This keeps happening to me too. We work with GDrive and OneDrive - had no problems until this update. Even when I go as far as copying a version to desktop, renaming the files, flipping INDD to IDML, and even disconnecting the internet it still will tell me someone has a copy open on the network *facepalm*. Being a remote publisher - this is a terrifying thing to have happen and gridlock several designs.

Just installed 19.3 version - Opened right up no issues. The file needed 4 relinks via CC Library which could be where the coding in 19.4 is bugging out - something to do with relink vetting with a CC Library is triggering the "open by another user" issue *hint hint wink wink at Adobe* - Now to go share this as a work around with the crew!

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Matthias.G.ermany

Inspiring

how could this version come to releae. i takes me hours to find the reason!
networkstorage checke, rights check, adobe indesing setting reset and reconfiguration....

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M

Matthias.G.ermany

Inspiring

but the strange think is, not all files are affected!

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Baily28125378i1s7

Participant

Is anyone having issues opening files in 19.4? The only solution I have found (which is a bandaid at best) is to uninstall 19.4 and reinstall 19.3. I am hoping someone can indicate weather this is a cloud based / adobe side issue or is this a issue with personal hardware/drivers (example: windows 10 vs windows 11)? Has anyone found a permanent solution that doesn't require using depreciating versions of ID?

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leo.r

Community Expert

Sounds like this known bug in 19.4 (although I think it has only been reported on Mac so far):

https://community.adobe.com/t5/indesign-discussions/alert-is-shown-on-opening-documents-in-indesign-19-4-this-file-is-already-open-by-another/td-p/14623617?linkId=100000266658616

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Julia37666636ebzo

Participant

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James Gifford—NitroPress

Legend

Unfortunately, while your post can be translated by the system here (which does a very good job) the image of the error message cannot. There are some German speaking users here who can likely help, though.

An image translation shows this to be a fairly common problem, but you will need to specify what platform you are using, which OS and what version of InDesign. It is usually related to network permission issues (most commonly on Mac), but may be as simple as a leftover lock file (*.idlk) that was not deleted when the file was last closed.

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Julia37666636ebzo

Participant

thank you very much for your quick message.. the error message says" that the file can't be used bescause another user or application has opend it" ...and i am working with adobe illustrator latest version (mac os 14.5) ..

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Spflannery

Participant

Our organization recently renewed our Adobe CC account and for what ever reason (they got it from a different vendor or they didn't renew before the old one expired) they had to create new profiles for us. Ever since then when I try open an InDesign file I get the popup below. I've tried signing out of Adobe CC and back in, uninstalling InDesign and reinstalling it, restarting my pc, etc. From some research it might be related to the fact that we use SharePoint and OneDrive (I work for the State of Ohio) and the software thinks other people on the network can access my files (they can't). We've been on Sharepoint for at least 4 years and I never had this problem, so I don't think that is it. It doesn't appear to happen with any other apps, just InDesign. Thanks in advance for your help.

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Robert at ID-Tasker

Legend

There have been threads recently with exactly the same problem.

https://community.adobe.com/t5/indesign-discussions/alert-is-shown-on-opening-documents-in-indesign-19-4-this-file-is-already-open-by-another/td-p/14623617

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Spflannery

Participant

Ended up on the phone with Adobe support and it turns out that InDesign v. 19.4 has a bug that causes the issue. We rolled my version back to 19.3 and it fixed the problem. Supposedly the bug will be fixed in version 19.5.

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Ronald36540489puwe

Participant

I am writing a book and when I went to reopen it, I get a error message saying that I may not have permission to open it (never locked it or whatever) or it is already open which it isn't. Any ideas on what is going on? Thank you.

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leo.r

Community Expert

If you're using InDesign 19.4, then try to revert to 19.3:

Adobe acknowledged the issue in 19.4 that sounds like the one you describe:

https://community.adobe.com/t5/indesign-discussions/this-file-is-already-open-by-another-user-i-am-the-only-user/td-p/10941093

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BobLevine

Correct answer

Community Expert

I believe this is a known issue with 19.4. Adobe is aware of it but you should roll back to 19.3 in the meantime.

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Han MaximusAuthor

Inspiring

Thank you !! j'ai placé la version 19.3 et ça remarche. 🙂

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leo.r

Community Expert

Thank you !! j'ai placé la version 19.3 et ça remarche. 🙂

By @Han Maximus

As Bob already mentioned, it's a known issue - here's a thread where Adobe acknowledges this, which also contains a link to upvote this bug on uservoice:

https://community.adobe.com/t5/indesign-discussions/this-file-is-already-open-by-another-user-i-am-the-only-user/td-p/10941093

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jmlevy

Community Expert

Avec quelle version d'InDesign ? Exactement , pas « la dernière version ».

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Han MaximusAuthor

Inspiring

Bonjour, J'ai la version 19.4, normalement c'est bien la dernière. Le bug semble se produire sur les fichiers avec un lien vers des logos bibliothèques je pense, car ceux ou j'ai toutes les images sur mon DD s'ouvrent.

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jmlevy

Community Expert

Essaie deux choses :

déconnecte-toi de ton compte puis reconnecte-toi
réinitialise les préférences d'InDesign. Avec la 19.4 c'est très facile

Pour être franc, je n'ai encore jamais essayé cette méthode de réinitialisation des préférences, j'ai tellement l'habitude de celle-ci : Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation.

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