Skip to main content
Mennor
Mennor
Inspiring
December 29, 2024
Answered

all apps crashes by "saving as" - PLEASE HELP!

  • December 29, 2024
  • 5 replies
  • 1090 views

Hello,

all our Adobe Apps are crashing when we will safe our work.

We use windows 11 and the newest updates for windows and adobe apps.

 

Can someone please help?

 

A Error-logfile from InDesign is attached.

 

Thanky and wbr
Michael.

Correct answer Mennor

@Mennor 

 

https://community.adobe.com/t5/premiere-pro-discussions/ccx-start-panel-name/m-p/9680051#M132109

 

Check similar folders in the rest of Adobe apps.

 


Today we have deleted all subfolders in
C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions
and
C:\Program Files\Common Files\Adobe\CEP\Extensions

With success!!! Now we can save in all Adobe apps again. The error seems to be fixed.

Thank you very much for your kind help!!!

wbr
Michael.

5 replies

Mennor
MennorAuthor
Inspiring
January 31, 2025

Today we have deleted all subfolders in

C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

and

C:\Program Files\Common Files\Adobe\CEP\Extensions


With success!!! Now we can save in all Adobe apps again. The error seems to be fixed.

Thank you very much for your kind help!!!

wbr
Michael.

Mennor
MennorAuthor
Inspiring
December 30, 2024

Here are the error logfiles when crashes by opening file explorer.

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
December 30, 2024

Have you tried @Robert at ID-Tasker 's advice tou use the CC Cleaner tool and reinstall?

A further bit of advice is to not import previous version prefs when you run the installer.

    Mennor
    MennorAuthor
    Inspiring
    December 30, 2024

    Yes, i tried the "Nuclear Option". With complete removing of all adobe apps with cc cleaner and new start.

    after this i reinstalled creative cloud and for testing InDesign.

    Same crash. Same error. When opens the windows file explorer. (with "open.." or "save as..").
    Please see the latest logfile.

    Mennor
    MennorAuthor
    Inspiring
    December 30, 2024

    Every adobe app also crashes by open a file or read out the system folders. (see attached UXP log)
    There is no crash, when we safe in cloud.

    Mennor
    MennorAuthor
    Inspiring
    December 30, 2024

    .. the problem only exists with adobe apps. In other apps like Windows Paint or Office Programs everything is fine.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    December 30, 2024

    Try the Nuclear Option described here: 

     

    https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

     

    Mennor
    MennorAuthor
    Inspiring
    December 30, 2024

    Here are the logfiles from Illustrator, AfterEffects and Photoshop.
    ... all the same. For all apps from adobe.
    What can i do?

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    December 30, 2024

    Where do you save? 

     

    Mennor
    MennorAuthor
    Inspiring
    December 30, 2024

    thank you for your reply.

    the default folder is selected in all adobe apps (documents on system hard disk c)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices