cmd+z not working

Question

cmd+z indesign not working. it will work when i first open the doc but switch off at some point. have to restart the software to resolve it. edit>undo also appeared greyed out and unclickablei'm running on macOS tahoe 26.6, and indesign 21.4.1. I have also disabled generative AI features in my indesign preferences. i have uninstalled and reinstalled the software and that didn't work, restarted my machine, reset my program preferences and nothing i’ve been trying seems to solve it. I have been dealing with this issue on and off for the past 8 months - it seems to happen randomly, but possibly more often on gigantic files.

nik.m · Answer

Hi ​@lauren_2617, just following up to see if you’re still experiencing this behavior or if clear the cache as suggested by Leo, helped?If you are still experiencing the same behavior, have you tried updating InDesign to 21.5.1 to check if it makes a difference? You can also try resetting the preferences of InDesign to check if that helps.You can check out the steps here:https://helpx.adobe.com/indesign/desktop/get-started/settings-and-preferences/reset-settings-preferences.htmlLet us know how it goes!Thanks,Nikunj

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