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mabela001
Known Participant
Oct 15, 2024 6:07 PM UTC
Answered

Constant Spinning Wheel After Actions in InDesign 2025 Update

This new udpate gives me a contstant spinning wheel almost after each action I try to make. Select an item, move an item, open a panel, open a menu, anything really—each interactions causes the wheel to appear for 1-2sec. My productivity has been completely obliterated. Anyone else having this issue?

 

MacBook Pro 2023

M2 Max

32 GB 

Sequoia 15.0.1

 

 

<Title renamed by MOD>

    Abhishek Rao
    Abhishek RaoCorrect answer
    Community Manager
    Aug 17, 2026 2:46 PM UTC

    Hi everyone,

     

    Thanks again for all the reports and testing shared in this thread.

    To help with the ongoing investigation, could anyone who previously experienced the spinning cursor/freezing while placing or updating files please confirm whether the issue still occurs in InDesign 21.5 or later?

    If you can still reproduce it, please try the workaround mentioned earlier: go to InDesign Preferences via the Edit menu, disable the Generative AI options, and test the workflow again to see if that prevents the freeze.

    Please share your results here. In the meantime, I’ll continue to keep this thread updated with any further information from the product team.

     

    Thanks,
    Abhishek

     

     

    <Marking as correct for better visibility on the thread>

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    62 replies

    denverkat
    Participating Frequently
    Sep 23, 2026 3:53 PM UTC

    InDesign v 21.6 Update is now available in Colorado, USA!!!

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    denverkat
    Participating Frequently
    Sep 23, 2026 3:51 PM UTC

    So this is what I did to make it work. I ran all updates on my computer (Windows 11); uninstalled and then installed InDesign, disabled all touch screen functions (I have a touch screen), disabled AI in InDesign.  I still the the “wheel of death” and have to shut down InDesign in Task Manager but only when I update certain links - mostly images.  My work around on this is to delete images and place them instead of update the links.  

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    doug_bc
    doug_bc
    Participating Frequently
    Sep 23, 2026 2:02 PM UTC

    This is happening to me as well and it’s really irritating trying to get anything done. I’m on the latest version and Windows 10. Disabling AI options did not help. 

     

    I installed ID 2025 and it seems to be working fine. 

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    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    Sep 23, 2026 2:23 PM UTC

    Did you disable Generative AI options in InDesign 2026?

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    doug_bc
    doug_bc
    Participating Frequently
    Sep 23, 2026 2:26 PM UTC

    Yes, it didn’t help. 

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    adriaolen
    Participant
    Sep 13, 2026 8:43 PM UTC

    facing the same issue, spinning wheel with almost every click, most trouble with typing and font actions, tried everything – even unistalling the whole adobe cc, weird thing is that in the folder library/caches – I don’t see any Adobe Folders. Is anyone facing the same issues?

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    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    Sep 13, 2026 10:21 PM UTC

    ​@adriaolen What are your InDesign and operating system versions? Also, InDesign 21.6 has just been released (although not yet available in all countries); update if it’s available for you.

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    richardr88669946
    Participant
    Sep 2, 2026 11:36 PM UTC

    I’ve tried all the suggestions and it still lags every time I click on something in a file. I’ve used InDesign for over a decade, and this is making it almost unusable. I can’t use a program that stalls every time I click on something, which is why we are testing programs like Affinity. Though the simpler option would be for InDesign to actually work like it is supposed to … guess we’ll see.

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      Oxonian
      Participant
      Aug 24, 2026 8:55 PM UTC

      Sadly, I have the ame issue, the spinning wheel appears when clicking the menus, file menu and indesign menu are the worse. Indesign 21.5.1, MacOS Tahoe, M5 pro 64GB ram. It does not happen in other Adobe apps, such as Illustrator. Generative AI off.

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      leo.r
      Community Expert
      leo.rCommunity Expert
      Community Expert
      Aug 25, 2026 6:22 AM UTC

      Try resetting preferences and caches:
      https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

      Also, make sure Full Disk Access is granted to InDesign in System Settings > Privacy & Security.

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      Oxonian
      Participant
      Aug 25, 2026 4:47 PM UTC

      After Signing out from Creative Cloud, and resetting the preferences and cache, as you recommended, the issue seems to be solved. No need for Full Disk Access yet. Cheers and thank you.

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        Dazzling_magnetism6e91
        Participant
        Aug 21, 2026 12:56 AM UTC

        I was having a similar issue where the spinning wheel would not go away, I could still do things, but nothing would visibly change.  For example, I could still drag an image into a box, but the image would not change, type in a text box and no change all while the spinning wheel was constantly spinning.

        I deleted InDesign and reinstalled and it still occurred.  I have just turned off generative AI will See if this fixes it.

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          Abhishek Rao
          Community Manager
          Abhishek RaoCommunity Manager
          Community Manager
          Aug 24, 2026 10:56 AM UTC

          Hi ​@Dazzling_magnetism6e91,

           

          Thanks for reaching out, and I’m sorry you’re experiencing this issue. I understand how disruptive the constant spinning cursor/freezing can be while working in InDesign.

          Could you please confirm the exact version of InDesign you’re currently using? If you’re not already on the latest version, InDesign 21.5.1, please update to it through the Creative Cloud desktop app, restart InDesign, and test the same workflow again.

          Please let us know whether the issue still occurs after updating to 21.5.1, and we’ll take it from there.

           

          Thanks, 

          Abhishek

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          Jakob26573084v4e8
          Participant
          Jul 22, 2026 3:08 PM UTC

          Same on new pc

           
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          nik.m
          Community Manager
          nik.mCommunity Manager
          Community Manager
          Jul 24, 2026 1:01 PM UTC

          Hi ​@Jakob26573084v4e8, we’re sorry about the trouble. The product team is working on a fix for this. Please stay tuned. 

          Meanwhile, please try the workarounds suggested in this conversation. 

          Thanks, 

          Nikunj  

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          janej15867342
          janej15867342
          Participant
          Jun 4, 2026 9:41 PM UTC

          We are experiencing this issue on a new Windows 11 PC. Prior to replacing the workstation, we did not have this problem.

          To make the situation more interesting, I purchased two identical PCs for our graphic designers. Both systems have identical hardware specifications and nearly identical software installations. The only significant difference is that the problem PC also has Onyx PosterShop installed (we are a commercial printing company).

          As part of troubleshooting, I completely reset the affected PC and reinstalled all software from scratch. Despite the clean installation, the issue persists.  We will test disabling the generative AI to see if that is a workaround, but I thought you mind find this helpful.

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          Køser
          Participant
          Jun 1, 2026 11:10 AM UTC

          It helped me to use that workaround, thank you

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