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Question

Error #0 while uploading documents to Publish Online in InDesign

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I get an error when trying to publish a document with the 'Publish Online' feature. It reads "Error #0: You do not have access to the Publish Online service. Contact your IT administrator to gain access or sign in with an Adobe ID."

I am however signed in, and my IT doesnt see why this is unavaiable. Is there something obvious we are missing that needs to be changed or set to activate this feature?

Thanks

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defaultewqcabpo39qk

Participant

me too! error after i've published the same doc 47395 times

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B

Berkayy

Participant

I am getting the same error );

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H

Himanshu24440921ori0

Adobe Employee

Hello,

Please check with your Adobe System Admin , if the license that you are using is a "Shared Device License" or " Named User License" , Shared Device License do not support cloud storage and publish feature, in this case, your Admin can assign you an additional Adobe Express License , which will give you the ability to publish online.

Also , your admin can check if there are any restrictions set on assets sharing:

https://helpx.adobe.com/enterprise/using/asset-settings.html

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Taehwan24132369xg9s

Participant

Hello! I am getting the same error as well!

I tried the process the links have provided. I am using Adobe 2020 by the way!

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Steve Werner

Community Expert

An Adobe engineer has reported that this is now being investigated as a new bug. It only happens to older version of InDesign and macOS.

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Taehwan24132369xg9s

Participant

Sounds good! I assume it is currently being looked into?

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Steve Werner

Community Expert

There's another current thread with the same Error #0 message.

InDesign - Publish Online Not Working

The two people having the problem in that thread have an older version of macOS (Mojave and Sierra) and/or older InDesign versions. I wonder if there is a connection. Perhaps some change in the Publishing Online server environment that is have an unexpected side effect?

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S

Samiksha294269860up4

Participant

Hi , I am getting the same error

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Steve Werner

Community Expert

Did you try the suggestions found in this link?

https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html

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Srishti_Bali

Legend

Hi there,

Sorry to hear about this trouble. There could be multiple reasons why this would have happened. Please try the steps shared in this help article (https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html) and share your observations with us.

Regards,

Srishti

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CB1DriveAuthor

Participant

Thanks for these instructions. It looks like Im still bumping into a wall here. My IT has the following sites blocked: cc-api-cp.adobe.io, s3*.amazonaws.com, indd.adobe.com. Would the fact these are blocked keep the publishing button from functioning?

Also, when I try the below link:

https://cc-api-cp.adobe.io/api/v2/limits.

All I get is the following error code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

Any further help to getting the 'Publish Online' button to work would be very much appreciated. Thanks again.

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Diane Burns

Inspiring

I'm not a network person, but the URL for Publish Online always starts "https://indd.adobe.com" so I suspect that is blocking your ability to publish.

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