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Error when updating share for review link - There Was an Error Updating the Artifact

Forum|Forum|2 years ago
January 23, 2024
43 replies
29033 views

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

Correct answer Abhishek Rao

Hi everyone,

Thanks for your continued patience and for sharing all the detailed findings here. I understand how disruptive this has been, especially when it affects your review workflow.

I wanted to share an update that the issue related to “There was an error updating the artifact” for larger or more complex documents has been fixed in the latest InDesign Prerelease build 21.4.0.49.

Could you please try this latest Prerelease version from Creative Cloud Desktop under the Apps tab and test the Share for Review update workflow again? This will help confirm if the fix resolves the issue in your case.

If you are not part of the Prerelease program, you can join following the links below:
https://blog.developer.adobe.com/how-to-join-creative-cloud-prerelease-programs-ccecc10ae7d3
https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171
https://community.adobe.com/t5/indesign-discussions/invitation-to-indesign-prerelease/td-p/12371924

Once installed, please test and share your observations. If you still notice the issue, let me know with your document details so I can take it further with the team.

Looking forward to your update.

Abhishek

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user8773624

Participant

Coming back to share something interesting after a few years. Seems my PC will update the file, even when it says it can't. My Mac, however, says it cannot update the artifact, and does not update the file. *le sigh* I'm tired.

NOcreationsBE

Inspiring

@user8773624 that is very interesting indeed! I work only on a pc these days and it always updates the file (error or not). This could explain why some users report that the online file does not update while others don't have that problem.
Adobe, @Abhishek Rao, here's an important clue!

curranh53626830

Participant

I am having the same problem here from InDesign. I updated to the latest version too.

philippepetitpas

Participant

Medidos de noviembre 2026 y este problema es peor que antes. En Indesign 2025, usualmente aparecía este mensaje, pero el contenido sí se actualizaba. Desde que cometí el error de actualizar a Indesign 2026, cada documento que comparto (y en mi work flow comparto muchos documentos todos los días con colaboradores y clientes) aparece este error. La única manera es crear un nuevo enlace. Pero qué pasa con los comentarios hechos por mis colaboradores? Es una verguenza que Abode lance productos a medio terminar. Realmente el monopolio le ha hecho muy mal a esta compañía.

P

Peter Nevalain

Participating Frequently

It's so incredibly bad that this isn't fixed by Adobe. I use this feature in all my InDesign projects and it creates an incredible amount of more work for me. This is something I pay to have work and it has been messing around on and off for many years. Time to get Adobe to step up and deliver.

L

lukeb92325837

Participant

I am now getting this error for the first time. Why is this still an issue??

e.e.DeGroot

Participating Frequently

Well, it's now 2025 and I'm on version 21.0, Sequoia 15.6.1, and I'm still getting the artifact error. When it used to do this in previous versions, I could usually get it to update at least twice but now it's only letting me do the initial link creation file update. I have to make a whole new file to any any further updates to post, losing my editors' comments. The previous version of INDD was actually fairly stable and I didn't get any errors that I recall over the past several months. It was kind of awesome and my clients were so happy not to have to deal with this!

Thoughts, suggestions?

M

mislis35

Participant

I am also getting this error! It won't update the link. I have tried restarting, reinstalling the software, trying different documents and its the same thing. Can't update the link.

L

Leon1982-2

Participating Frequently

Still getting the error also

J

justing76488574

Participating Frequently

This issue deffinately has not been resolved. Im having this same issue with multiple files still

S

Scott28929874pbtb

Participant

Can the admins please unmark this issue as solved based on the latest feedback? This seems to be a major bug impacting many users, clearly this is not resolved yet.

J E L

Community Expert

Yes, I am still getting the artifact error!

Y

Yakou

Participant

I have this bug for several years now, happening randomly.
Now again in v21.0
Sometimes it even kills the app.
Happens with or without unmapped comments (which happen if the object related to the comment is moved outside the visible board)
I'm trying to guess what happens with the background task panel, and it seems to break at 99%. Not sure why it breaks at that moment.
What would be helpful, before a fix is eventually published, would be to display logs in this background task panel.
At least, we could understand what works, and what breaks in our file...
@Abhishek Rao ?

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