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Chris Tammar
Chris Tammar
Participating Frequently
January 23, 2024
Answered

Error when updating share for review link - There Was an Error Updating the Artifact

  • January 23, 2024
  • 42 replies
  • 28252 views

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

 

<Title renamed by moderator>

    Correct answer Abhishek Rao

    Hi everyone,

     

    Thanks for your continued patience and for sharing all the detailed findings here. I understand how disruptive this has been, especially when it affects your review workflow.

    I wanted to share an update that the issue related to “There was an error updating the artifact” for larger or more complex documents has been fixed in the latest InDesign Prerelease build 21.4.0.49.

    Could you please try this latest Prerelease version from Creative Cloud Desktop under the Apps tab and test the Share for Review update workflow again? This will help confirm if the fix resolves the issue in your case.

    If you are not part of the Prerelease program, you can join following the links below:
    https://blog.developer.adobe.com/how-to-join-creative-cloud-prerelease-programs-ccecc10ae7d3
    https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171
    https://community.adobe.com/t5/indesign-discussions/invitation-to-indesign-prerelease/td-p/12371924

    Once installed, please test and share your observations. If you still notice the issue, let me know with your document details so I can take it further with the team.

     

    Looking forward to your update.

    Abhishek

     

    42 replies

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    Dovile23072679iixd
    Participating Frequently
    January 25, 2024

    It is not new problem. When I was researching for solution, I found posts from 2020 about same problem. Please fix it. The only thing that works is create new link, but the problem is, that all comments are lost, also I need to resend new link to everyone every time some changes are made. 

    I use InDesign 19.1 Window 10

      Chris Tammar
      Chris TammarAuthor
      Participating Frequently
      January 31, 2024

      @Dovile23072679iixd Right?! They really need to fix this issue...

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        January 24, 2024

        Hi,

         

        Sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

         

        Thanks

        Rishabh

          Chris Tammar
          Chris TammarAuthor
          Participating Frequently
          January 24, 2024

          Thanks for reply Rishabh!

           

          Yes I considered all those things in that discussion you shared. I also make sure to save all the time. I think it's an Adobe server error because sometimes the link doesn't open. But then 10 minutes later, it opens for them. Below is the error message people get....


            Chris Tammar
            Chris TammarAuthor
            Participating Frequently
            January 31, 2024

            @Rishabh_Tiwari Can you help escalate this? It keeps happening.

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