A

Anonymous

Answered

Help: Either the file does not exist, you do not have permission, or the file may be in use

Forum|Forum|13 years ago
April 9, 2012
15 replies
100728 views

I really need some serious help -- can't open my Indesign file. It says "Either the file does not exist, you do not have permission, or the file may be in use by another application." Been working all weekend to finish this project and I just don't know what to do now.

Here's the chronology of events:

1. I saved my document last night, but left the document open in Indesign and the computer on when I went to take a nap. When I Indesign crashed.

2. At reboot, when I tried to open the file (which is in an external drive), it prompted me with the recovery dialog box, with choices of recovering the data or document now, later or discarding the recovery. I chose none and just "x" the dialog box. I thought if I did that, it will open the file anyway. But no, it didn't.

3. I shut down that computer (I was working with CS4 in Windows 7 where this all happened. That Windows 7 is in Macbook with dual boot - OSX and bootcamp with Windows 7. )

4. I tried to open the file this time from my other Windows computer, but all it says is "Either the file does not exist, you do not have permission, or the file may be in use by another application."

I'm thinking the problem has got to do with my not dealing with the document recovery right after the software crashed. I'd like to know if there's any way for me to get that recovery or at least use/open the file that I have?

Please help and thanks in advance.

Performance

Correct answer vikass13250988

Copy file from source folder and paste on desktop, and open its work!

S

sococo

Participant

I have the same problem! What's worse is that it happens with every file and on a company server. All of my coworkers are able to open the documents without issue. I have a newer computer than most running on 10.14.6. Renaming files every time or copying to my desktop first is not an option due to the nature of how we work. Also, for me, it only happens every other time I open. I get the error exactly half the time. Ive safe booted and disk repaired. ADOBE, Please help!

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sococo

Participant

OK, I solved my problem and it was not an Adobe issue. It had to do with antivirus software running on our Macs. Uninstalled and no more errors.

K

kct3937

Known Participant

I have the same problem when I try to open the file from the graphic display on the home page. However, if I select File>Open Recent and select the same file it opens without problem. Never had this problem before. There is no lock file in the directory to delete either and I have full rights on the directory

K

kct3937

Known Participant

Just noticed something else. On the Home page, the files that will not open have the text indicated by a lighter grey than the ones that willopen; which are are showing the text representation as black.

V

vikass13250988Correct answer

Participant

Copy file from source folder and paste on desktop, and open its work!

Kittrick_ASK

Participant

I ran in to this issue and all I had to do was rename the file in the CC Libraries panel, then name it back. I was then able to place or relink the file normally.

B

bonzomartini

Participant

Same thing here - in my case renaming the folder from 'G/M' to GM fixed it.
OMFG Adobe? a typesetting program that doesn't support characters

Steve Werner

Community Expert

It's not that InDesign doesn't support a forward slash, it's that operating systems have certain restricted characters in file and folder names! Learn how to avoid using these characters in file and folder names.

They are called reserved characters and words, and they are documented here (*Reserved characters and words" heading):

Filename - Wikipedia

g.mal

Participant

typical Adobe nonsense [see screen capture].

exact same file:

1. open with "open" button – works fine

2. open with "fancy icon" – no luck

jeromevadon

Known Participant

Good evening folks.

Oh I know that problem very well

Lucky you, I found the solution (99% of the cases)

Simply rename your document, including the ".doc/docx" extension and... Magic (encoding pb btw differents OS / Languages)

You are welcome

kjkjlk

Participant

how do you rename it when you can't open it

Steve Werner

Community Expert

You would rename it in your operating system.

D

Durojaiyes

Participant

If you are using a Mac, I found a simple solution. Check to see if your images are in "Photos" (it's a preset folder). First create a new library folder by clicking the drop down arrow, select all of your images, right click and select move to "new folder". Your images should automatically relink. Hope it works for you.

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SDSAutomation

Participant

In my case, and I'm on a Mac running El Cap 10.11.3, it had to do with the file path. I had used a forward slash in the folder name and once I changed that to a dash, the problem resolved. This seems odd, as I'm sure I've done this before, so it may have something to do with the way El Cap reads directories. Hope this helps.

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davids65

Participant

I also found this to be true. In my case, a folder used for filing had a forward slash in the name. As soon as I removed it, and resaved the file, it works now.

C

captainjman2

Participant

File could not be linked within InDesign, the solution was to open InDesign and cancel the recovery of files and then close InDesign. Repeat this proccess until InDesign doesn't want to recover any more files. Open the file, link the files and the link should work correctly.

Sir-GEE-O

Participant

When opening InDesign, hold Shift+CTRL+ Alt and clear your preferences with the dialogue window that comes up. Then, when the file opens, relink the media. That fixed it for me.

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