Skip to main content
Participant
July 13, 2026
Question

I cannot export a PNG with outer glow effect

  • July 13, 2026
  • 2 replies
  • 10 views

Hi all. I am trying to export a PNG file that is only one line of text with an outer shadow effect. No other layers or elements. Just the text with an effect. 

When I first created the file I tried a drop shadow. But when I exported it, I realized it didn’t look good and I continued working on it. However now every export looks like the version with the drop shadow despite all the changes I’ve made in the software. This has never happened before.

The design exports fine as any other file type (PDF looks fine). But it has to be PNG because I need a transparent background. 

When I add additional lines of text they show up in the PNG, but the drop shadow never goes away.

I’ve restarted my computer (MAC), uninstalled InDesign, reset preferences, I’ve even recreated the entire design from scratch using a new file name and the same image shows up whenever I export a PNG. I am losing my mind, please help. 

 

    2 replies

    Anubhav M
    Community Manager
    Community Manager
    July 13, 2026

    Hello ​@meckstein227 

     

    That does sound strange. Would you mind sharing more details, like the version of InDesign installed, a sample INDD and exported file, and screenshots of the export settings used, so we can check this on our end?

    Looking forward to your response.
    Anubhav

    Participant
    July 13, 2026

    This is what the file looks like every time I try to export.