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MikeB73
Participant
July 3, 2023
Question

Incufficient data for an image

  • July 3, 2023
  • 7 replies
  • 1025 views

We are experiencing issues with exporting to PDF. Hi res PDF Compatibility Acrobat 7 (PDF 1.6). The PDF is created normally, but when opening the PDF, it sometimes happens that the image is not displayed on one or more pages. The error message for this specific page is: ERROR: Insufficient data for an image. We tried to solve this problem within our team. Eventually, we discovered that the issue did not occur for one of our colleagues. Further investigation revealed that this colleague was still using an older version of InDesign (18.3). The colleagues experiencing problems had automatic updates enabled and were working on the new version 18.4. I then uninstalled my 18.4 version and reverted back to 18.3, and the PDF exports started working as before without the error message.

I hope you can look into this and perhaps address it in the new InDesign version.

Best regards, Mike Böger Moolenaar BV

    This topic has been closed for replies.

    7 replies

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    July 15, 2023

    Hi @Franziska2202788319tf ,

    in the meanwhile I came accross a constellation of document, images and PDF export settings where I could reproduce the bug. I must be a little vague here because this touches discussions at InDesign Prerelease.

     

    Well, all in all also other issues* with PDF Export sneaked in with InDesign 18.4.0.

    The developers are activiley working on the issue. Until this fix is out I would go back to InDesign 18.3.

    But what the developers need are sample data. It seems to be a complex thing with a lot of variables...

     

    My suggestion is to either log in to InDesign Prerelease or to contact @HARSHIKA_VERMA who replied this:

    "We would request you to please submit the feedback on our InDesign Uservoice and share the link with us here for tracking purposes." at:

    https://community.adobe.com/t5/indesign-discussions/18-4-update-doesn-t-export-all-pdfs-properly/m-p/13936855#M533702

     

    * Missing elements in the exported PDFs

    * Problems with accessibility

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

    Frans v.d. Geest
    Community Expert
    Frans v.d. GeestCommunity Expert
    Community Expert
    July 15, 2023

    Yes, accessible pdf's exported from pdf are also broken and won't pass pdf/ua testing.

    It is sad... again!

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    July 6, 2023

    Hi @MikeB73 and @vx6000 ,

    to test all this we need original files from you, best a packaged InDesign document with the used image(s).

    A simple test case would be ok, one placed image. Plus the PDF settings file ( *.joboptions ) you are using.

     

    Zip all that, put the zip file on Dropbox or a similar service and share the download link.

     

    Thanks,
    Uwe Laubender
    ( Adobe Community Expert )

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 7, 2023

    An InDesign product manager told us that they have identified circumstances that can cause the "insufficient data for an image" error message when using Zip compression. They are now working on it.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      July 8, 2023

      Hi Steve,

      did some tests with my personal files and also one document from a forum member who does not show up in this thread here; cannot replicate the issue at all.

      So we need test files from e.g. @MikeB73 and @vx6000 , also the used *.joboptions files together with some system and machine specs to do further tests. I can only speculate that the issue is perhaps only visible with some machines, graphic cards, memory or distinct versions of Acrobat Pro; perpetual version vs subscript cloud version or other parameters.

       

      Regards,
      Uwe Laubender
      ( Adobe Community Expert )

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      July 5, 2023

      Be sure that this option is enabled in Acrobat's preferences:

       

      Acrobate du PDF, InDesigner et Photoshopographe
      vx6000
      vx6000
      Participant
      July 5, 2023

      Also experiencing this error message when creating PDFs out of version 18.4 (using a custom PDF preset from printer). Also backed down to 18.3 version and PDFs were again created fine without errors.

      Ran some tests on past files that were created with this same PDF preset but were in version 18.3 at the time, now opening in 18.4 and trying create the same PDF gets the error.

       

      What I discovered is - in version 18.4 under the compression tab if ZIP is selected that's when the error occurs. Selecting any of the other options, PDFs again were created fine, no errors.

       

      Running a iMac (2020), Ventura 13.4.1

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        July 5, 2023

        I tried taking my file in InDesign 18.4 (listed above) and changed Compression to Zip for color images when exporting a Print PDF. I cannot replicate that that change causes the error. 

        Bill Silbert
        Community Expert
        Bill SilbertCommunity Expert
        Community Expert
        July 3, 2023

        Could you please provide the operating system that you are running? If it worked correctly for Steve on a Mac perhaps the problem is compatibility with Windows.

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        July 3, 2023

        I now have 18.4 installed on my MacBook Pro M1 running Ventura 13.4.

         

        On a test InDesign file I used the same export settngs you are using and get no errors.

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        July 3, 2023

        Does this happen with just one file or with all files?

         

        If more than one file but not all, can you identify commonalities among the files which cause the problem?

         

        What operating system are you and your colleagues (exact version)?

         

         

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