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InDesign 16.2.1 showing red bar on workspace

Forum|Forum|4 years ago
May 11, 2021
32 replies
26939 views

Can't open more than one file in Indesign, get weird red or blue banner/line and when I scroll down the image lags and can't select certain files.

In my job, I have to get out multiple language files and it is easier to work in batches. How can I solve this as it is slowing down my work time!

{Renamed by MOD}

Bug

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Correct answer Srishti Bali

Hi all,

Sorry to hear that the issue is not yet fixed for some of you. We are still investigating this and need you help with a few more details.

Please share system information file by following these steps.

Exact version of InDesign in which you can replicate this behavior.
Is this issue happening with both GPU preview and CPU mode?
Screenshot of the “GPU Performance” from InDesign > Preferences > GPU Performance like this:
Are you using external monitor(s)? If yes, with which port and cable combination it is connected.
During our investigation, we found that this is generally happening on the machines which are powered by eGPU. Do you have eGPU connected to your machine?
A small video demonstrating the issue could be really helpful.
Sample .indd document where the issue is reproducible.

All this information will help us replicate this issue and help you accordingly.

Regards!

Show previous replies

johns87702332

Participating Frequently

Hi all,

I've got a bizarre issue happening within InDesign v16.2.1. When I have one document open, and then open another, I get a static red strip appearing at the top of the page window (see screengrab), and my mouse cursor starts to go opposite. So, if I move my mouse to the right, the cursor goes left.

I've recently upgraded to BigSur 11.2.3, InD 16.2.1, and a Logitech MX Keys keyboard in the same week. It may be one or the other or a mix of all. It only affects Indesign - nothing else. Quitting InDesign is the only cure.

I've reinstalled InDesign twice, but it still happens. I think it may be a memory issue. Does anyone else have these same issues or know of any fixes?

Thanks

John

Derek Cross

Community Expert

Try unticking GP Performance under the GPU Performance tab in InDesign preferences.

J E L

Community Expert

I'm thinking this solution should be a sticky at the top of the forum, lol!

L

Laubender

Community Expert

This issue should be fixed with the upcoming InDesign 16.3:

https://helpx.adobe.com/indesign/kb/fixed-issues.html

User experience improvements
When GPU is enabled in InDesign, the document display is affected on opening in an external screen.

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/43587417-red-stripes-in-indesign-document

Regards,
Uwe Laubender

( ACP )

R. Pupkin

Participating Frequently

Hello all!

A mysterious red bar is appearing on files left open in my work tabs since updating to 16.2.1

Once a new/previous file is opened all files left in the tabs become corrupt, they are unable to be worked on with a red bar appearing in the window. I have to close and reopen files to continue working on them, thus only able to work on one file at a time.

Does anyone know why this is happening?

Please help its driving me crazy!!

Thanks!

Screenshot_2021-06-15_at_14-14-35.pdf

Brad @ Roaring Mouse

Community Expert

Known bug. Turn off GPU Performance in preferences for now.

R. Pupkin

Participating Frequently

Thanks, I'll give it a go.

H

hansek57336879

Participant

When will all the bugs be fixed in the new update? Sometimes a red bar appears and the cursor becomes Inaccurate. The only way to fix it is to quit Indd.

vladan saveljic

Inspiring

try to turn off "GPU performance"

Srishti Bali

Community Manager

Thanks for sharing the details. We are currently working on this issue. For further updates, please upvote this issue here ( https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/43480557-red-bar-black-screen-or-corrupt-stripes-and-previ ).

In the meantime, please turn off GPU performance from InDesign Preferences (CMD+K > Performance) and stay tuned for updates.

Regards!

D

defaultwbiwc0udsjox

Participant

Hi all,

I've had some issues with InDesign 2021 where the screen either inside or outside the window goes yellow or red/blue randomly (see images). It doesn't seem to happen with 'GPU performance' switched off, but obviously that isn't ideal.

It has happened on both macOS Catalina and Big Sur.

I've tried removing the software and reinstalling, including removing preferences, but that doesn't fix it.

SPECS:

iMac (Retina 5K, 27-inch, Late 2015)

Processor: 3.3 GHz Quad-Core Intel Core i5

Memory: 24 GB 1867 MHzDDR3

Graphics: AMD Radeon R9 M395 2 GB

Has anyone had similar problems with this software / computer / graphics card?

Thanks in advance.

jmlevy

Community Expert

It doesn't seem to happen with 'GPU performance' switched off, but obviously that isn't ideal.

Yes, it is a known bug when GPU performance is turned on.

L

Laubender

Community Expert

Hello DERJUNG,

disable GPU Preview.

Regards,
Uwe Laubender

( ACP )

J

JBam

Participant

Same issue here. It only happens when I have multiple files open in a tabbed window within the latest version of InDesign. Mac OS 11.4 (Big Sur). The problem temporarily goes away if I resize the window within InDesign. But it returns when I switch between the multiple files (tabbed within one window). Turning on the application frame seems to solve it for now.

stepheng43874600

Participant

Indesign 16.2.1

Big Sur 11.4

Macbook Pro 2018; 2.2 i7; Radeon Pro 555x

As I scroll down through pages they smear and corrupt on gpu preview, doesn't happen on CPU preview.

Has only started on 16.2.1

BobLevine

Community Expert

Known issue and discussed to death already. Please read the other discussions on this topic.

In the meantime, as you've already discovered, turn off GPU Performance while Adobe works on a fix.

J

justinc35710099

Participating Frequently

I'm running Big Sur 11.4 on a 2017 MacBook Pro, using InDesign CC version 16.2.1. I've uninstalled/reinstalled application, turned off GPU as suggested and am still getting these color bars - HELP!

Very disrupting to work flow, have to restart InDesign every time - Adobe, you need to fix this!