InDesign 16.2.1 showing red bar on workspace

Forum|Forum|4 years ago
May 11, 2021
32 replies
26939 views

Can't open more than one file in Indesign, get weird red or blue banner/line and when I scroll down the image lags and can't select certain files.

In my job, I have to get out multiple language files and it is easier to work in batches. How can I solve this as it is slowing down my work time!

{Renamed by MOD}

Bug

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Correct answer Srishti Bali

Hi all,

Sorry to hear that the issue is not yet fixed for some of you. We are still investigating this and need you help with a few more details.

Please share system information file by following these steps.

Exact version of InDesign in which you can replicate this behavior.
Is this issue happening with both GPU preview and CPU mode?
Screenshot of the “GPU Performance” from InDesign > Preferences > GPU Performance like this:
Are you using external monitor(s)? If yes, with which port and cable combination it is connected.
During our investigation, we found that this is generally happening on the machines which are powered by eGPU. Do you have eGPU connected to your machine?
A small video demonstrating the issue could be really helpful.
Sample .indd document where the issue is reproducible.

All this information will help us replicate this issue and help you accordingly.

Regards!

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L

lee annh24904440

Participating Frequently

Have you had any luck resolving this problem. I have the same. I have reinstalled the programme. I have deleted all the preferences. Still nothing. All my documents lag and a red banner comes over the screen and I just cant work.