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susanc79575856
Participant
June 17, 2020
Answered

InDesign 2020 (15.1) crashes while exporting PDFs - Fixed in 15.1.1

  • June 17, 2020
  • 15 replies
  • 3411 views

Help please... I am self taught but do produce a community magazine which I need to send urgently to printers - since the new version of Indesign appeared it will not export to pdf - whilst waiting InDesign just closes????  Desperate now and dont know how to work out what the issue is...

 

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This topic has been closed for replies.
Correct answer Srishti Bali

Hi all,

 

Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v15.1.1 to get this fixed.

Here's a link with more details: https://indesign.uservoice.com/forums/601180/suggestions/40680952

 

Regards,

Srishti

15 replies

brianc76641575
Participant
December 15, 2020

I am still seeing this same problem in Indsign 16.0.1 while running Mac OS Catalina 10.15.7. File and all linked files are on an external server. It causes to me loose the server connection then crashes or wont create the PDF.

Participant
July 21, 2020

I'm having trouble downloading Indesign 15.1.1 doesn't show up in ythey creative cloud app. It's showing "Up to date" at 15.0

Srishti Bali
Community Manager
Srishti BaliCommunity ManagerCorrect answer
Community Manager
June 23, 2020

Hi all,

 

Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v15.1.1 to get this fixed.

Here's a link with more details: https://indesign.uservoice.com/forums/601180/suggestions/40680952

 

Regards,

Srishti

Participant
June 23, 2020

Temp solution! I deleted and replaced all my png images with a different format.

Srishti Bali
Community Manager
Community Manager
June 19, 2020

Hi Susan,

 

Sorry about the trouble this issue has caused. This has been reported by a few other users as well and we are currently investigating this. During the investigation, it was found that the issue is specific to documents which have indexed PNGs. 

 

I would request if you could upvote this issue here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/40680952-export-to-pdf-function-crash-in-indesign-15-1) and share your observations along with the sample files in the comment section. This will help us replicating this issue and help accordingly.

 

Apologies once again for the inconvenience caused. We are trying to fix this as soon as possible. Please stay tuned for updates, and thanks in advance for your patience.

 

Regards,

Srishti

Participating Frequently
June 18, 2020

Yesterday was my first time posting about a bug.  It revolved around InDesign crashing (with no crash report) when scrolling to or using pages panel to land on a page with a table that flowed from one page to the next. I figured out a workaround (recreating one table and forcing the other onto a single page).

 

I then experienced a different issue with another InDesign document.  I had an existing InDesign I was working on.  I uploaded the newest update 15.1x64 and afterward was unable to export the InDesign file to PDF or package the file.  It just kept freezing up InDesign and I would have to do a ctrl, alt, delete/end task to get out of it.  I finally saved it to a thumb drive and move to my laptop, which did not yet have the update, and I was able to export to pdf with no issues.

Participant
June 18, 2020

I had the same situation, my InDesign file is not exporting pdf or jpg, the package is fine but...

I have tried to copy the whole document into a new file, but it is not working either...

Anyway, if there is any solution please let me know as well.

Many thanks. 

Participating Frequently
June 18, 2020

I do a montly magazine, and use the previous months file as the jumping off point for the next month.  This recent update to InDesign broke exporting my files to PDF.  I can verify this because none fo the old magazine files would export, always resulted in crash.  I tested after the July issue I am working on crashed while exporting.  The little blue circle thing top right, rather than the grey moving hamburger menu top left.  So I installed the previous version, and they all work.  Including the current file.  So if your files are not exporting, revert to the previous version.  I almost had a heart attack, no export to PDF means no magazine.  But yea, new version sucks.

Geоrge
Legend
June 18, 2020

Give Adobe Support some examples please. You're not first here with that problem, but without samples Adobe will never know about your problems. 

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
Participating Frequently
June 18, 2020

I sent a file.  My purpose was to alert other users of the software of how to get their jobs done.  I am sure Adobe can afford to pay someone to figure it out from here.  Relatively certain they know what changed from this version to the next better than I do.  But thanks for replying as if my thoughtful and compeltely unecessary post failed in some way.  Enjoy your day.

Participant
June 18, 2020

Over the past few days I've had issues with Indesign taking a lock time to save a document. It will freeze for a few mins, sometimes not coming back at all and I have to force quit. Also had a issue exporting the PDF, it will get to a % then just freeze again and I have to force quit. Running the latest update, which was done a few days ago, is there an issue with the latest update? Thanks!

susanc79575856
Participant
June 18, 2020

Thanks everyone....  I contacted Adobe help as on time limit to get to printers.... I installed the last version and it worked perfectly again - engineers are aware of issue and there will be an new update soon.

Willi thanks, but complete amateur and no idea what postscript is.... the term 'blonde' suits me to a T 🙂

Randy Hagan
Community Expert
Community Expert
June 18, 2020

In light of differing opinions, I'd suggest you immediately get in touch with your print rep, share what's been discussed here, and let your print rep be your guide.