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R
rhuertas
Participant
November 5, 2019
Answered

InDesign 2020 cant save file and gives error "already open"

  • November 5, 2019
  • 20 replies
  • 11791 views

When I finished a document in InDesign save it as a .pdf and try to opene it in Adobe Acrobat, the first time will open de document, the second time around I have to completely close both apps in order to get the document open again. it say's and I quote "Cannot save to the file ""name.pdf"", because it is already open".  does any body have a solution for it?

Thank you!

 

 

 

{Renamed by MOD}

    Correct answer Laubender

    Hi sml_design,

    the bug fix is out now: Version 15.0.1.209 should be ready for install from your Adobe Creative Cloud Desktop App.

     

    Fixed issues in InDesign
    InDesign 2020 (version 15.0.1)

    https://helpx.adobe.com/indesign/kb/fixed-issues.html

     

    Regards,
    Uwe Laubender

    ( ACP )

     

    20 replies

    L
    lauraw18983167
    Known Participant
    September 6, 2023

    this is still a problem. PLEASE fix it. 

      H
      HenryAVA
      Participant
      June 13, 2023

      It seems this issue has re-emerged. Getting the same message when trying to save of export from InDesign 2023 on our Macs to the Windows 11 server.

       

      Specs

      M1 Mac mini, MacOS Ventura 13.4

      InDesign 2023 (Version 18.3)

       

      This is completely breaking our workflow as we have to save locally to our Macs and then copy that to the file server.

        S
        Sunnyabc
        Participant
        July 11, 2023

        Same issue here with InDesign 2023...

        Mac OS Ventura

        Mac Studio

        sml_design
        sml_design
        Participant
        December 2, 2019

        I am haveing the same issue. The only thing that works is if I quit InDesign and Acrobat, restart them both and then it allows me to save it. This did not start happening until we move to 2020. Not just my computer haveing this problem. 6 other people in my department that upgraded to 2020 having the same problem.

        L
        Community Expert
        LaubenderCommunity ExpertCorrect answer
        Community Expert
        December 2, 2019

        Hi sml_design,

        the bug fix is out now: Version 15.0.1.209 should be ready for install from your Adobe Creative Cloud Desktop App.

         

        Fixed issues in InDesign
        InDesign 2020 (version 15.0.1)

        https://helpx.adobe.com/indesign/kb/fixed-issues.html

         

        Regards,
        Uwe Laubender

        ( ACP )

         

          I
          ilonka65
          Participating Frequently
          January 7, 2021

          Hi, I'm on version 16.0.1 and I still have the issue. Opening and closing the pdf worked once only. The problem is still there even after rebooting InDesign.

            L
            Community Expert
            LaubenderCommunity Expert
            Community Expert
            November 25, 2019

            Hi ergordon_work,

            I think, you'll be notified if you either comment that bug report at Adobe InDesign Feedback or you vote there for fixing the bug:

            https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38963116-indesign-2020-won-t-overwrite-pdf

             

            Regards,
            Uwe Laubender

            ( ACP )

            buns04
            buns04
            Participant
            November 26, 2019

            Same problem here...saving from Mac OS Mojave to a Windows server. My solution was to switch my connection from a "smb" to a "afp" type of connection. No problems since the change! (See screenshot below)

            amberc76038347
            amberc76038347
            Participant
            November 22, 2019

            Still seeing this issue. Any solution yet??? 

            judys3201960
            judys3201960
            Participant
            November 25, 2019

            I was told there is no solution yet 😞

            E
            ergordon_work
            Participant
            November 25, 2019

            Is there a way to be notified when there is a solution to this issue?

            S
            Stefanie Grafik
            Participant
            November 20, 2019

            Having the same problem

            E
            eugeniop78568976
            Participating Frequently
            November 19, 2019

            Same issue here. Using Mojave 10.14.4. I thought quiting Acrobat would do it but nope. I have to delete the PDF before I can export it again. 

            J
            joedesouza
            Participant
            November 13, 2019

            Same issue as well "can't... because it's already open." Have to close both Indesign and Adode DC the reopen the indesign file again and then export to PDF. Was excited to upgrade to Indesign 2020 this morning, but it made for a long day! Hopefully this will get fixed shortly!

            Rene-007
            Rene-007
            Participating Frequently
            November 13, 2019

            I found a faster way to re-export a .pdf doc without clossing and reloading the apps, just keep a finder window open where you are saving your docs and just delete them before re-exporting, then re-export from InDesign, that will do the job. (without the hassle of closing and re opening the apps) in the meantime lets wait 'till this issue gets fix.

            Let me know if it helps you at all.

            Greetings ya' all

              evang72824716
              evang72824716
              Participant
              November 12, 2019

              Having the same issue. Saving from a mac (Mojave 10.14.4) to a mac server.

              P
              PixelFixer.29
              Participant
              November 8, 2019

              I am having the same issue. It seems to only be an issie when working on a server. When exporting a PDF to the desktop not a problem.

               

              adamk93229702
              adamk93229702
              Known Participant
              November 10, 2019

              Same problem. OS 10.13.6 saving to Synology NAS. Says the file is already open even when Acrobat is closed. Crazy stuff, big time waster to have to quit both apps every time to overwrite file.

              kathleenb39573263
              kathleenb39573263
              Participant
              November 11, 2019

              Same issue only with indesign 2020. Saving to Ctera server. MacOS Mojave.

              2019 did not have this issue. 

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