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KimMints
Inspiring
October 21, 2021
Answered

InDesign 2021 crashing

  • October 21, 2021
  • 1 reply
  • 1092 views

Version 16.4, Mac. Can anyone tell me what the problem usually is with InDesign when its constantly crashing? I go to save my publication and an error comes up saying the file is damaged and needs to be repaired. When I say to repair it, it closes down and I lose all of the changes I have made. Seriously frustrated and thinking about going back to Quark. 

Is it usually a font issue? All the fonts are from Adobe. Do they have to be put in the fonts folder within InDesign? Or maybe something else all together.

This topic has been closed for replies.
Correct answer KimMints

Sure. Let us know how it goes. To learn about the idlk file, you may visit this community post (https://community.adobe.com/t5/indesign-discussions/idlk-file/m-p/11898554).

 

Regards,

Anshul Saini


I hadn't resolved the crashing issues, but yesterday I opened InDesign and received an Error. "Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign" I haven't received this Error before so I restarted my computer and went to the Applications folder to see about reinstalling but discovered I have both InDesign 2021 and 2022 installed. InDesign is in my dock and I would open from there. After looking into it, I was using the 2021 version. Today I started using the 2022 version, and have had no crashes! I wish someone would have mentioned this to me and I'm not sure why this was happening but I am hoping this is the solution. I wanted others to know in case they are having the same issues.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 21, 2021

Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

    • Please confirm the exact version of macOS
    • Are you using an M1-based Mac?
    • Does it crash while working on a specific file?
    • Where are the files and links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you can try the steps suggested in this help article (https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html) to check if this is not happening due to a font issue.

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

K
KimMintsAuthor
Inspiring
October 21, 2021

Hello. I am using Version 11.5.2. I have had it crash on a couple different files. But this one is crashing all of the time. I add one text box and go to save and it crashes. My mac is iMac (Retina 5K, 27-inch, 2019). I'm not sure what M-1-based is. I had the files and links together in a folder in Documents on my HD, but I have moved them to Downloads on my HD to see if that would help.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 25, 2021

Thanks for sharing the details. Let us know how it goes. Additionally, you can also try logging in to the Root account to check if you are able to save without crashing.

 

Regards,

Anshul Saini

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