Participant

Question

InDesign 2022 crashes immediately upon launch

Forum|Forum|2 years ago
September 23, 2023
19 replies
14390 views

From one day to the next, my InDesign 2022 crashes immediately when I launch it (Windows 11 Pro). I'm not sure what has changed on my laptop, since it launched fine a couple of days ago.

Crash report is attached.

I hope someone can help.

crashreport_InDesign_2023-09-23.xml

Bug

This topic has been closed for replies.

S

soulglowdeej

Inspiring

Exactly the same as everyone else; InDesign crashing when trying to launch...The only thing that works for me is resetting the preferences on each launch of InDesign (which on a Mac is: Launch the app, and immediately press 'command+option+ctrl+shift')

Mac M2 Max

Ventura 13.21

N

NICOLA0D4C

Participant

Thank you, this is the only option which works at my computer. I hope, Adobe will fix this problem as soon as possible!!!

leo.r

Community Expert

Thank you, this is the only option which works at my computer. I hope, Adobe will fix this problem as soon as possible!!!

By @NICOLA0D4C

If you're on macOS Ventura then update to the latest version of Ventura (13.6.x) (just don't upgrade to macOS 14 Sonoma).

E

Emiliano Bertoldo

Known Participant

I lost a day of work solving the problem, then I installed version 18 on all the Macs in the agency. Even worse

jctremblay

Community Expert

The Adobe CC Desktop app update this morning and InDesign 17.4.2 is launching back to normal again for me. MacOS Monterey/Apple M1

The update was for the Creative Cloud Content Manager (CCX Process) 4.15.12.4 to 4.15.13.2

Manuela Maria

Participating Frequently

Hi Jean-Claude,
a few minutes ago I also had the CC update.
After that in the directory
"C:\Program Files\Common Files\Adobe\"
there was a newly created folder "UXP" with date/time of the update.
The file "manifest.json" has now indeed 2x the correct entry "19.0.0" (instead of "19.0").
InDesign 17.4.2 is running 🙂

TᴀW

Legend

Meanwhile, elsewhere an Adobe person suggested doing one of the following.

(1) Delete the folder C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-7.0.0 (or its Mac equivalent), or:

(2) Open the file manifest.json from the above folder and
Change line 30 from "minVersion": "19.0" to "minVersion": "19.0.0"
Change line 34 from "minVersion": "19.0" to "minVersion": "19.0.0"

I haven't tried it, so no idea if it works.

J

Jason229309586ae0

Participant

As 17.4 is still working for me, I'll keep these suggestions "in reserve". However, I am VERY interested to hear whether these solutions work for others.

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profiel.

Participating Frequently

I had the same problem with InDesign 16.4 on Mac OS Morave (simultaneously on multiple machines). I tried a lot, the only thing that helps is reinstalling an OLDER version. But older versions than v17 are no longer online ... So Adobe gave me via chat an installation of 16.0, it runs on my system.
But it CAN'T be that we have to downgrade because of the changes, Adobe MUST make sure that an older running system stays stable too! I hope they fix this quickly!

L

loïck63983204

Participant

Same problem here, my customers are impact on Intel or Apple M1/M2 mac, InDesign CC2022 crash on launch…

Frans v.d. Geest

Community Expert

All around the world we now know. Adobe fu**ed up. They say they are 'looking into it'... I would not hold my breath.

This is a worldwide clusterf***k, my clients are FURIOUS 🙎🙎🤬

M

Michael32520712051o

Participant

Hi Community,

Gregor F. mentioned it may be a problem with the license server of Adobe. In his company the single accounts don't work. The team accounts are ok.

I opened another new single account plus a new teams account under a different name today.

Behavior:

online:

17.4.2 crashes on "tracker" message,

offline:

17.4.2 makes it past the splash screen, but crashes about 7 seconds after the gray screen is displayed. In the meantime, you can't operate any menu items.

The behavior affects my "old" single account and also the new accounts created today.

My original problem is another one:

18.x can be launched. Version 18 is not affected by this license server problem.

BUT: 18.1 through 18.5 have a significant problem creating PDF files when importing WMF files (MathType, Illustrator). The bug was already reported to Adobe for 18.1, and you regularly got the answer: fixed in the next version. The bug is not fixed in 18.5 yet.

Today I had two calls with the hotline: The agent on the second call didn't know about the 17.4.2 problem. But he mentioned, the new Beta version 18.9.BETA may solve my problem with WMF import.

I tried the 18.9 BETA today. The WMF bug is not fixed this time either.

I.e. I and a few other people still have to rely on 17.4.2 (or 17.4.1).

R

Ralf30222110qof8

Participant

I was about an hour on the support-hotline, listening the heavy beathing women, searching at least some answer before she took me to the second level support, who told me, they now know about the problem and will roll out an update within the next 24 to 48 hours. That blowed my mind!

G

Grzegorz27079732k0k0

Participating Frequently

Dear Community Members,

On Friday last week I was able to created a support ticket E-001036928. I had also a remote session with Adobe Support and the only conclusion is that their Engineer team will have a look on this within 48 hours.

macuser_at_work

Participant

We have 8 Macs running (M2) and have the same problem with InDesign 17.4.2.
I hope Adobe will fix it soon! We have to work urgently!

g.roquier

Participant

Hi everyone,

Got th e same probleme a few hours ago. Thanks to some advices, I've installed the 17.4 version. Now it works. But for how long ??!! Please Adobe, help Indesign users. It's such a big issue !!