Participant

Answered

InDesign 21.3 - I randomly continue to get the blue spinning wheel, then InDesign semi-freezes.

48 replies
3040 views
Translate

I am using InDesign 21.3, working on a simple 2 page file, I go to place a logo and the blue thinking wheel pops up and doesn’t go away. I can click and move things around but none of it is being “saved”. I close the file and click to close the program and it just sits there still open. I then have to force quit the program. When I relaunch the file opens with the software and everything I did while the wheel was spinning was not saved.

It’s done this several times since the update and there is no pattern to why. I’m finding it randomly acting up. It’s really frustrating, especially when I’m not working on anything complicated.

Abhishek RaoCorrect answer

Community Manager

Hi everyone,

Thanks again for all the reports and testing shared in this thread.

To help with the ongoing investigation, could anyone who previously experienced the spinning cursor/freezing while placing or updating files please confirm whether the issue still occurs in InDesign 21.5 or later?

If you can still reproduce it, please try the workaround mentioned earlier: go to InDesign Preferences via the Edit menu, disable the Generative AI options, and test the workflow again to see if that prevents the freeze.

Please share your results here. In the meantime, I’ll continue to keep this thread updated with any further information from the product team.

Thanks,
Abhishek

M

m�lissa_2151

Participant

I got the spinning wheel after drag and droping jpeg in my simple one-pager and then Indesign refusing to close !

Translate

leo.r

Community Expert

For starters, disable Generative AI options in preferences.

Translate

A

allmightysteve

Participant

This continues to be garbage

Translate

Capvel Martain

Inspiring

27 seconds wait for dropping a single PNG file in the page !!!
indesign 21.6 — Macbook Pro M5 Pro — Mac OS Tahoe 26.7.1

What is thinking indesign during this time ??? this same macbook runs Death Stranding 2K 30fps ray-tracing…

Translate

leo.r

Community Expert

By dropping do you mean drag-and-drop from Finder? If so, do you have the same issue when placing via the Place command?

Translate

Capvel Martain

Inspiring

Hi !
Exactly : drag-and-drop = rolling bar several seconds
Cmd+D (import) = rolling ball several seconds.
Quit indesign doesn’t solve problem
Restart computer doesn’t solve problem.
As the topic said, it’s random. Sometimes it’s 1 “normal” second, sometimes it’s 10 to 20 s for 1jpg/png/psd between 5 and 20Mpx, which for a M5Pro is no big deal (opens right away in Photoshop/Finder).

Translate

L

laceymapc

Participant

21.6 InDesign User here, Windows 11, disabling the Generative AI worked for about a week for me, went in today and had to disable it again. The setting reset itself at some point. Posting for information.

Translate

leo.r

Community Expert

went in today and had to disable it again. The setting reset itself at some point.

Yes, other users reported this issue, too. Hopefully, the upcoming InDesign 2027 will improve this situation.

Translate

K

katiem43925817

Participant

Has this been resolved, or are we still waiting? I continue to experience this issue with v21.6.

Translate

L

leighh43899451

Participant

Im using the 21.6 version of InDesign (Windows platform), and even after truning off both Generative AI options off, every click triggers the blue spinning circle. This is very frustraiting and getting work done is now taking a lot longer. Is there work in progress to please disable the AI features as default? Are there any other heavy background tasks causing this? My background tasks manager doesnt even load properly and is just a blank box with a blanked out “clear alerts” button. 😞

Translate

leo.r

Community Expert

For starters, try resetting your preferences and caches:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Will it make a difference?

Translate

A

adventurous_fan5C2A

Participant

I disabled the AI features and it seems to have worked. Really though Adobe should have this nailed by now. That along with the fact that InDesign doesn't allow me to make quick use of the windows 11 split screens sucks.

Translate

A

alexisleyland

Participant

Same issue here, on version 21.5.1
Turned off Gen Ai option and it seems to have resolved the issue

Translate

J

JesseRDay

Participating Frequently

Following up. This was fixed for about a week (not sure why), but it’s been broken again for over a month. This makes 4 months of InDesign being practically unusable. I have to launch, force close, and relaunch every document I work on because the first launch inevitably crashes with these bugs. As people have pointed out, this is all due to GenAI implementation -- stop forcing AI on us!

Translate