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karenh74245468
Participating Frequently
February 1, 2024
Question

InDesign blank window when switching displays

  • February 1, 2024
  • 45 replies
  • 15418 views

When having a file open in InDesign 2024 on my Macbook Pro (Sonoma 14.2.1 OS), close the lid, plug into my LG UltraFine external monitor and wake the computer up, the InDesign window is still open and all the tool bars are visible and working, but the area where the artwork is becomes black/blank and I can't see the work. I can see the bounding boxes if I select all, but no image or text. The window is entirely blank. The same thing happens if I'm working on my LG monitor, unplug the display and then open the Macbook to work. I always have my Macbook closed when plugged into the LG display and use both an external keyboard and trackpad. The solution is to always save, quit InDesign and reopen. If I go through that it works again. Is it a bug with Apple? Is it a bug with Adobe?

 

My LG firmware, OS and Adobe InDesign are all updated to the latest versions.

    45 replies

    Show previous replies
    lukc666
    lukc666
    Participant
    August 5, 2024

    Same issue - been going on since I got my M1 macbook. I've been closing and reopening files for ~2 years now. Every few months I check if there's some fix for this.

    The CPU preview hack remains the only thing that "works".

    I
    iHatePrinters
    Participant
    July 31, 2024

    On the latest version of Mac and Adobe, and still having this issue here. 

    L
    Lublune
    Participant
    August 29, 2024

    I have the same issue.. Please fix it! 

    J
    jeffhalmos
    Inspiring
    July 11, 2024

    Latest version, 19.5, doesn't fix the issue.

      C
      Cody2639767568i8
      Participant
      July 11, 2024

      Same issue for me as well.  Not sure for how long but it's been a while.  I thought this was just a bug on my computer.  Good to know I'm not the only one with this issue. Fingers crossed for a fix soon. 

      Brave_guide01AC
      Brave_guide01AC
      Known Participant
      July 11, 2024

      InDesign 2024 on my Mac Studio loses the layout window after a few hours of inaction. If I leave a document open while I go to a meeting or something, when I return the main layout window is just a blank gray screen and no amount of effort brings it back, unless I close the document and re-open it. What gives with this and how can I resolve it? Doesn't happen with any other Adobe apps, just InDesign.

        leo.r
        Community Expert
        leo.rCommunity Expert
        Community Expert
        July 11, 2024

        What are your exact versions of InDesign and macOS?

         

        Also, are you using dual monitors by any chance?

          Brave_guide01AC
          Brave_guide01AC
          Known Participant
          July 11, 2024

          Mac Studio is running Sonoma 14.3.1 (23D60). Indesign is 19.4

          S
          sydneytheartsit
          Participant
          July 3, 2024

          Same issue here in July 2024 😞

          J
          James3830878120u7
          Participant
          June 28, 2024

          I have this same issue as well, extremely frustrating

          J
          Jennifer5E40
          Participant
          June 11, 2024

          I have the same issue, Adobe. Would love a fix.

          C
          Cecilia5E25
          Participating Frequently
          May 23, 2024

          I'm just not using GPU anymore. I toggled that off. Probably the way I work, I don't notice much difference. I don't use animated zoom anyway, (I just select the area that I want to zoom to), so I haven't had the problem since then (a few weeks ago?). I know this is not helpful to those who rely on GPU features.

          I have plenty of other problems though, plugging and unplugging monitors and laptop. Disappearing windows, apps in stage manager not showing up anywhere no matter how many times I drag my mouse over to that edge,  (both on my laptop OR on either monitor), hidden apps that do not open even when I tab through them, etc, etc, etc. After almost 40 years of working on computers, I'm realizing I'm never going to be totally happy with them! 😞 laughing and crying at the same time! 😄

            J
            jeffhalmos
            Inspiring
            May 23, 2024

            The VERY fact that you can flip to CPU and see the art, and then flip back to GPU and it goes blank again just shows that Adobe is STILL failing four years on at working with Apple Silicon. 

              V
              Victoria28456690hrku
              Participant
              May 21, 2024

              Same issue in our 34 strong design team who are constantly leaving and reconnecting to wacom screens. Very frustrating and we haven't found a work-aroud yet.

                J
                jeffhalmos
                Inspiring
                May 21, 2024

                Adobe seems to have issues with Apple Silicon from the getgo. I wish they'd spend some time and money and figure this out. It's becoming reliably annoying. As always, Photoshop seems to be the only app unaffected by anything Apple throws at Adobe.

                Like James Brown says: "I'M MAD!"

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