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karenh74245468
Participating Frequently
February 1, 2024
Question

InDesign blank window when switching displays

  • February 1, 2024
  • 45 replies
  • 15421 views

When having a file open in InDesign 2024 on my Macbook Pro (Sonoma 14.2.1 OS), close the lid, plug into my LG UltraFine external monitor and wake the computer up, the InDesign window is still open and all the tool bars are visible and working, but the area where the artwork is becomes black/blank and I can't see the work. I can see the bounding boxes if I select all, but no image or text. The window is entirely blank. The same thing happens if I'm working on my LG monitor, unplug the display and then open the Macbook to work. I always have my Macbook closed when plugged into the LG display and use both an external keyboard and trackpad. The solution is to always save, quit InDesign and reopen. If I go through that it works again. Is it a bug with Apple? Is it a bug with Adobe?

 

My LG firmware, OS and Adobe InDesign are all updated to the latest versions.

    45 replies

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    Gary36555096x7dv
    Participant
    May 16, 2024

    Downloaded the most recent version of InDesign 19.4 yesterday 05.15.24... Running it on my work computer MacBook M1 Pro 16" 2021, Sonoma 14.4.1 OS and having the same issue when closing the laptop to go to a meeting. Once re-opened, all InDesign pasteboards for every opened document is blank. When pressing command A, I see object bounding/text boxes but on a black screen. PLEASE HELP!!!!

      leo.r
      Community Expert
      leo.rCommunity Expert
      Community Expert
      May 16, 2024
      quote

      Downloaded the most recent version of InDesign 19.4 yesterday 05.15.24... Running it on my work computer MacBook M1 Pro 16" 2021, Sonoma 14.4.1 OS and having the same issue when closing the laptop to go to a meeting. Once re-opened, all InDesign pasteboards for every opened document is blank. 


      By @Gary36555096x7dv

       

      Do you have the same problem with 19.3? You can revert from the Creative Cloud app:

       

       

      K
      karenh74245468Author
      Participating Frequently
      May 17, 2024

      I've had the same issue with previous versions and it's still happening with all of the latest updates. I'm about to throuw Adobe in the trash. Adobe, when are you going to fix this?

        M
        Michiel5FE3
        Participant
        May 1, 2024

        Same issue here unfortunately... Updated MacOS system, no gpu preview and deleted Adobe prefrences. Still the screen turns gray when plugging in and out the hdmi cable which is connected to a LG screen. What can I do to fix this?

          leo.r
          Community Expert
          leo.rCommunity Expert
          Community Expert
          May 1, 2024
          quote

          Same issue here unfortunately... Updated MacOS system, no gpu preview and deleted Adobe prefrences. Still the screen turns gray when plugging in and out the hdmi cable which is connected to a LG screen. What can I do to fix this?


          By @Michiel5FE3

           

          Are there any other ways to connect to this display with a different cable (USB-C etc?)

          K
          karenh74245468Author
          Participating Frequently
          May 1, 2024

          I have the same problem when connecting via USB-C, so it appears to not be an issue with the type of port. It's a GPU display issue.

            J
            James233416792ln4
            Participant
            April 25, 2024

            Also experiencing this issue, since updating to 2024 version of InDesign, as is our whole studio team. We are using new Apple monitors and macbook pros. The issue occurs equally using new Apple monitors and a BenQ monitor. Only solution we've found is to quit and reopen InDesign, which of course is not ideal. OS installed: Sonoma 14.4.1. Any updates on when this will be fixed? 

              eliasc61626777
              eliasc61626777
              Participant
              April 25, 2024

              Have you tried just closing and re-opening the document itself instead of InDesign? That works for me.

                K
                karenh74245468Author
                Participating Frequently
                May 1, 2024

                Yes, for me too. I can close just the document and reopen and it usually works. If I'm in a pinch I can toggle the "Preview on CPU" on to see the artwork, but that preview mode is super glitchy when zooming in/out or moving objects around.

                I connect via the USB-C. Does anyone connecting with an HDMI have the same problem? I haven't tried that yet.

                S
                Stephen33645263lfvf
                Participant
                April 4, 2024

                Any updates on this issue yet? I have all the latest software inc macOS Sonoma 14.4.1.

                  S
                  Stephen33645263lfvf
                  Participant
                  April 4, 2024

                  Just to add I am experiencing the same issue with Photoshop.. and Illustrator flickers and glitches when i move the mouse. The problem occurs when switching monitors or when i wake my macbook after lunch on the same monitor. I have to completely restart as the glitches persists after just a software restart.

                    eliasc61626777
                    eliasc61626777
                    Participant
                    April 5, 2024

                    I have also been experiencing this same issue for over a year now (the flickering in Illustrator when an external monitor is plugged in or unplugged). Usually toggling Presentation Mode on and off fixes it for me! Annoying bug(s) for sure.

                      K
                      karenh74245468Author
                      Participating Frequently
                      February 1, 2024

                      I found a similar post that suggested deleting InDesign preferences. That has seemed to fix the problem.

                       

                      K
                      karenh74245468Author
                      Participating Frequently
                      February 2, 2024

                      Well I thought deleted preferences fixed the problem, but it's happening again today. I had my file open on my external monitor at home, unplugged to go work at the coffee shop, open the macbook up and the window is blank again. I had to shut down InDesign and reopen it to continue working.

                        K
                        karenh74245468Author
                        Participating Frequently
                        February 2, 2024

                        I tried to uncheck the GPU performance and turn off GPU Preview, which allows me to see the work again, but if I move or scale objects the screen goes blank while my curser is moving the selection.

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