InDesign blank window when switching displays

Forum|Forum|2 years ago
February 1, 2024
161 replies
16068 views

When having a file open in InDesign 2024 on my Macbook Pro (Sonoma 14.2.1 OS), close the lid, plug into my LG UltraFine external monitor and wake the computer up, the InDesign window is still open and all the tool bars are visible and working, but the area where the artwork is becomes black/blank and I can't see the work. I can see the bounding boxes if I select all, but no image or text. The window is entirely blank. The same thing happens if I'm working on my LG monitor, unplug the display and then open the Macbook to work. I always have my Macbook closed when plugged into the LG display and use both an external keyboard and trackpad. The solution is to always save, quit InDesign and reopen. If I go through that it works again. Is it a bug with Apple? Is it a bug with Adobe?

My LG firmware, OS and Adobe InDesign are all updated to the latest versions.

Correct answer Abhishek Rao

Hi everyone,

Thanks a lot for sharing your experiences and all the details here. I wanted to let you know that the product team is aware of this blank or black window issue when switching displays on macOS Sonoma and has logged it as a bug. The team is actively working on a fix to ensure smoother GPU behavior when connecting or disconnecting external monitors.

In the meantime, toggling the GPU Preview setting or reopening the file, as some of you mentioned, can serve as temporary workarounds. We really appreciate your patience and all the feedback, it's been very helpful for the team to narrow down the cause.

I'll keep you posted once we have an update.

Abhishek

Show previous replies

K

karenh74245468Author

Participating Frequently

I found a similar post that suggested deleting InDesign preferences. That has seemed to fix the problem.

K

karenh74245468Author

Participating Frequently

Well I thought deleted preferences fixed the problem, but it's happening again today. I had my file open on my external monitor at home, unplugged to go work at the coffee shop, open the macbook up and the window is blank again. I had to shut down InDesign and reopen it to continue working.

K

karenh74245468Author

Participating Frequently

I tried to uncheck the GPU performance and turn off GPU Preview, which allows me to see the work again, but if I move or scale objects the screen goes blank while my curser is moving the selection.

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