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vickyvaughn
Known Participant
November 10, 2016
Answered

InDesign CC 2017 slow

  • November 10, 2016
  • 63 replies
  • 80483 views

I am having issues with InDesign CC 2017 being extremely slow. If I click on a font the beachball just spins... I tried working in it for a few hours but it is killing me and went back to the previous version.

I use Suitcase Fusion and turned off Typekit. I am running Mac OS Sierra.

Is anyone else having this issue? I can't find any complaints online.

Thank you

      This topic has been closed for replies.
      Correct answer SEEKAY

      Hello all,

      This has worked for me - cheers

      El Capitan 10.11.6

      iMac (27-inch, Mid 2011)

      3.4 GHz Intel Core i7

      16 GB 1333 MHz DDR3

      SSD

      AMD Radeon HD 6970M 2048 MB

      63 replies

      Show previous replies
      mike-green-and-black
      mike-green-and-black
      Participant
      March 4, 2017

      This is the link to example of the document which runs extremely slow. Try to move text column or add text to the text column. I had to wait about 30 seconds in between any 2 actions. Please try it out if you have the same problem with this document. Thank you!

      E
      Eunice Ockerman
      Participant
      March 5, 2017

      Yes I had the same problem with your file. Extremely slow.

      M
      martind53001206
      Participant
      March 3, 2017

      I am facing the same issue.

      I cannot simply downgrade, because of no admin rights. Working on network is must (I have not seen difference if I use wi-fi or LAN). No other suggestions from this thread has helped.

      E
      Eunice Ockerman
      Participant
      March 5, 2017

      I'm not on a network for what it is worth.

      T
      tessellati-cc
      Participating Frequently
      February 24, 2017

      I've been dogged with this problem for several weeks now and nothing has worked except to kill wifi when I want to work in ID. Nothing. If you have the option to use a hard connection and turn off wifi completely, give it a try. The difference is stunning - no issues at all without wifi, frustrating and inconsistent slowdown with wifi on.

      [edit] OK. Never mind. Seemed to be working for a while, but the freakin' beachball has returned.

      If I could switch over to XPress right now, I would. That's how damn frustrating this is.

      Please, Adobe. PLEASE!

      M
      mattjd
      Participating Frequently
      February 24, 2017

      We are an ethernet only environment. No wifi active on the devices.

      In any case disconnecting from wi-fi or ethernet is not acceptable.

      Visibility on the network is required.

      I've seen the wi-fi disconnect mentioned before in the thread so I just have to put a 'NO' into the mix as an acceptable 'fix'

      Thank you for your feedback. It would be nice is a staff member summed up this thread.

      It's been I believe two pages now since once has checked in.

      rickhino
      rickhino
      Inspiring
      February 24, 2017

      You won't see anyone from Adobe announcing a final fix.  They'll send in a surrogate. 

      M
      mattjd
      Participating Frequently
      February 15, 2017

      So even though this thread has 'Answered' flagged at the beginning it's clear to me as this thread is still active and there is no ONE fix for creative cloud 2017's poor performance. We've seen Adobe Staff request information. Has there been any results from submissions? Is there a summary of valid fixes through this thread? When you look at Adobe support site and the FAQs performance does not even seem to be acknowledged. To try and chase down over a dozen 'fixes' listed in this and similar threads for performance issues is not my idea of a good plan in a corporate situation.

      K
      kathyb28259997
      Participating Frequently
      February 15, 2017

      Using information obtained from this thread (I've called Adobe at least 20+ times throughout the last year, and they said it was a known problem for most of last year, and would give a temporary fix of changing preferences and within days the lag/spinning wheel would be back). They said it was resolved with CC 2017 - it is not. The only thing that has helped me today which is extremely annoying, is turning off my wifi.

      That being said, if Adobe is reading this, it is VERY OBVIOUS you need to come out with a version of this that is not cloud based. People are paying good money for software that is developed improperly and causing many of us to be late on deadlines due to crashes and poor performance. Additionally, Adobe is causing unnecessary wear and tare on our computers due to having to hard reboot overtime the system freezes as there is no other way to restart.

      StickySteve
      StickySteve
      Known Participant
      February 16, 2017

      I have two network options for connecting to the internet. One is 5G the other is 2G. While I use a wired connection as its more consistent/reliable/quicker etc. Its still connected to the wifi for other uses.

      After reading about a wifi issue. I changed it from 2G over to 5G and its stopped now. Hope this helps one person. Then Ive helped more people than Adobe have

      V
      virginiam85774848
      Participant
      February 9, 2017

      There are SO MANY issues with InDesign 2017! I had to install 2015 back because I was having issue with Libraries not being able to load and placing even a low res photo took forever!! About 5 min on average for a high res. photo. Maybe 2018 will be more successful (sigh)

        Susan Loncar Design
        Susan Loncar Design
        Known Participant
        February 10, 2017

        Yes, I did the same. 2015 had been working well ... until the most recent update. Now it's hanging as well. Maybe I'm gonna go all the way back to CS 6. I still have the installation CD's ...

        chancery
        chancery
        Participant
        February 9, 2017
        i notice that same thing with my system...if my internet is activated before launching indesign, indesign becomes slow but if indesign is already running before my internet service is activated it operates normal. i think it is truely as a result of the cc library trying to carry out download
        A
        Anonymous
        February 9, 2017

        This is the fix from Adobe product engineering our IT guys received yesterday and this worked 100% on my system.

        1. remove the folder 'com.adobe.DesignLibraries.angular' from the location <App folder>\Resources\CEP\extensions\

        2. Try and launch InDesign

        3. After this try and delete InDesign preference files

        https://helpx.adobe.com/indesign/using/setting-preferences.html

        This will remove CC Libraries from InDesign.

        If this works it means CC Libraries is trying to connect to the internet to download user libraries and this is causing the slowdown.

        This fix is more aimed towards enterprise editions but if you have any slowdown with InDesign CC 2017 give this a try.

        T
        TokyoScapeDotInfo
        Participant
        February 9, 2017

        @jb89566295  thank you for a possible fix. I will try it.
        I wonder, what if InDesign try to download user libraries again, don't we have to remove and delete folder / preference files again?

        It would be a real pain having to face the same slow down problem then go back to remove those file each time it happens.

        anyway, I will try your solutions and hope for the best.

         

        A
        Anonymous
        February 9, 2017

        I don't know to be honest. I'd give it a shot and see what happens. I also believe that font management software is massively effecting performance. We have UTC and if I disable that program things run alot smoother as well. There is obviously a serious bug that needs fixing as you shouldn't be having to delete folders etc..but this may just get some users back up to speed for now...

        Also running Photoshop at the same time as InDesign is coursing massive slowdown. It's probably got a dirty great big memory leak as well.

        A
        Anonymous
        February 8, 2017

        Our IT department have spoken directly to Adobe and we have the fix for this. Hang tight

        RG user
        RG user
        Participating Frequently
        February 8, 2017

        Good luck. I've had Adobe remote in to my computer, and they still couldn't fix it.

        detailed_Cascade16B8
        detailed_Cascade16B8
        Known Participant
        February 8, 2017

        Just run into this with a fresh install on a fast, high-spec Windows 10 machine. Moving simple boxes around the screen was freezing for up to 30s. Uninstalled and dropped down to 2015, which was snappy and responsive.

        Luckily there seems to be zero useful features added since then, other than something to do with arrow heads or whatever - so no damage done.

        M
        Mundania
        Participant
        February 8, 2017

        I'm having the same problem - I don't want to mislead the discussion but for me I'm finding it's connected to using a Wacom Intuos with InDesign.  I switch to a mouse and the problem goes away and the software runs fine.  Pick up my Wacom Pen, everything grinds to a halt.  Is this just me?

        detailed_Cascade16B8
        detailed_Cascade16B8
        Known Participant
        February 8, 2017

        Wacom is a possibility here, I use a tablet all the time; I don't own a mouse or I'd test it out.

        chancery
        chancery
        Participant
        February 5, 2017

        Immediately after installation it was taking 5 minutes for each operation but I just restarted my system and everything became okay.

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