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Brian Leiter
Participating Frequently
October 20, 2017
Answered

InDesign CC 2018 Crashing: "The network connection was lost for the file"

  • October 20, 2017
  • 28 replies
  • 14463 views

I recently made the update to Adobe InDesign from CC 2017 (12.1.0) to CC 2018 (13.0) and immediately started having issues.

When I open up a pervious InDesign document from my LaCie external hard drive and re-save (Save As) the file, InDesign crashes with the following error: “The network connection was lost for the file _____.indd, or the file was modified by another process”

Followed by another error message: “Error: Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recovery work in any unsaved InDesign documents.”

If I re-save the same document on my desktop or internal hard drive I have no issues. It seems like re-saving a document from the external hard drive to the external hard drive is causing major issues with the new InDesign update. Any one having similar experiences with this? Are there any fixes?

Here are my specs:

OS X El Capitan Version 10.11.6

MacBook Pro (Retina, 13-inch, Early 2015)

Processor: 3.1 GHz Intel Core i7

Memory: 16 GB 1867 MHz DDR3

Graphics: Intel Iris Graphics 6100 1536 MB

    Correct answer SanyamTalwar

    Hi,

    We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-save-as-nas-server.html and confirm if it resolves your issue?

    Regards

    Sanyam Talwar

    InDesign Engineering Team

    28 replies

    Show previous replies
    lkh@GD
    lkh@GD
    Participant
    November 2, 2017

    Same problem here, too! I'm on iMac with High Sierra & CC 2018. I can't save to our company's server without the "network connection was lost" error & InDesign crashing. It is fine if I save to my computer's hard drive. Interestingly enough, I noticed that I was able to save from Photoshop CC 2018 to the network. Adobe: PLEASE fix this soon!

      J
      jonathanh71924232
      Participant
      November 1, 2017

      Same problem. Since updating to CC 2018 overwriting existing INDesign documents and saving new files to a Synology 415+ server crashes the application every time. The file is created, but a relaunch is then needed. Having to save the desktop and drag files over. Need a fix for this, and soon!

        J
        jacobk74785204
        Participant
        October 27, 2017

        Same problem in our office. InDesign crashes when trying to Save As. It creates the new file on the server and saves the info, but crashes before it gets back to InDesign. Deleting the temp file and re-opening the Save As file seems to work and retain everything. Definitely not ideal workflow since you have to restart InDesign EVERY time you save as, but at least the data is saved. I hope Adobe can resolve this issue soon.

          P
          postprojects1887
          Participant
          October 26, 2017

          Same problem here for everyone in the office. Saving to our NAS crashes the program.

            C
            conte0815
            Known Participant
            October 25, 2017

            I just had a remote session with Adobe support and they know about the crashes and told me that they are working on a solution for the next update. Up till then it's back to Indesign 2017 or working locally.

              osxmarky
              osxmarky
              Participating Frequently
              October 25, 2017

              Yes we're having the same problem saving indesign files to our mac mini server... we have to save the file onto local desktop and drag the doc over onto the server were the original file is located... its a work around but if you forget... indesign just crashes!!!....

                C
                conte0815
                Known Participant
                October 25, 2017

                Same problem here with Qnap NAS via SMB and OS X Sierra.

                Worked fine before the update, now I get this crash every couple of times I try to save something

                  SanyamTalwar
                  SanyamTalwarCorrect answer
                  Participating Frequently
                  January 10, 2018

                  Hi,

                  We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-save-as-nas-server.html and confirm if it resolves your issue?

                  Regards

                  Sanyam Talwar

                  InDesign Engineering Team

                    osxmarky
                    osxmarky
                    Participating Frequently
                    January 10, 2018

                    Hi everyone... this fix seems to work great on our system here.... phew!!!!!! back to normal again!!!!

                    RaviKiran
                    Adobe Employee
                    RaviKiran
                    Adobe Employee
                    October 20, 2017

                    Are you saving the document (Save As) to the same external hard drive or to a different external hd? Your screenshot suggests that you have two LaCie drives mounted.

                      B
                      Brian LeiterAuthor
                      Participating Frequently
                      October 20, 2017

                      Yeah, I'm saving to the same external hard drive (same file location just with an updated file name).

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