Participant

Answered

InDesign CC 2019 freezes on Win10

Forum|Forum|7 years ago
October 17, 2018
36 replies
17892 views

Hi,

After two days of testing brand new InDesign CC 2019 on Win 10, I have so many freezes, so I had to came back to previous version of ID. Do anyone had this same problem? Do you have any solution for that?
Thnx

Performance

This topic has been closed for replies.

Correct answer Srishti_Bali

Hi there,

We are sorry to hear about this. For performance issues on Windows please try these steps and share results:

https://indesignsecrets.com/6-tips-speed-up-indesign.php

In case this does not help, please try resetting preferences for Illustrator:

Close all Adobe applications.
Go to Locations :
C:\Users\user\AppData\Roaming\Adobe
C:\Users\user\AppData\Local\Adobe.
Rename InDesign folders to InDesign.old. (Zip InDesign.old folder and upload it to Creative Cloud/ Dropbox/ Google Drive and share it with us)
Launch InDesign from CC.

Regards,

Srishti

MarieAbend

Participating Frequently

Close the window and restart indesign.

Srishti_Bali

Legend

Hi all,

We have fixed major performance issues in the latest update(14.0.1). Please use the Creative Cloud app to update InDesign. Please refer to this help article if you face any difficulty in updating. : Update apps to the latest release of Adobe Creative Cloud

Regards,

Srishti

RTG Tony

Participant

As far as I can see now, all problems are solved with the newest version. In some cases when changing between more windows, it seems there is a delay in e.g. typing text.

T

ToGoMG

Participant

Whenever I open the new Indesign and try to edit a text box it freezes for at least a minute then works fine. Most of the files I am currently working on have been converted to the newer version from the last version.

BobLevine

Community Expert

Turn off the Control Panel and search the forum. This has been discussed to death in countless other threads.

T

ToGoMG

Participant

Boblevine, I know this has been discussed and I know you have responded to other people with the same comment, however what does disabling the control panel do...and can I enable the control panel again?

whatyouare

Known Participant

Still happening for me. Opening an older document, clicking to edit text, clicking the text tool in a NEW document, etc. Hangs constantly, nearly every time I have it open.

L

Laubender

Community Expert

Hi whatyouare ,

this bug is not fixed yet.

And it is tied to the Control panel.

Turn it off you'll see no lag. Turm it on again and the bug is back immediately.

Add your voice here:

Problem with changing the cursor to text – Adobe InDesign Feedback

And vote to fix the issue.

Regards,
Uwe

RTG Tony

Participant

Here is "the solution".

Close the WINDOW Fonts in InDesign and restart InDesign. You will see the a normal start-up and by opening your document, it opens as it has to open. Try these, for me this worked well!

To see the fonts, you can open the Window "Properties", there you can find the font you're using now

AnshulJain19

Adobe Employee

Hi all,

Can you please mention some details about what makes InDesign to hang, like if there are some steps you are doing in a specific document which makes InDesign to hang.

Please send all relevant documents at ansjain@adobe.com.

It will help us in narrowing down the issue.

Thanks

-Anshul

LindyHop1943

Known Participant

Hi, I'm having the same issue.

I open an INDD-file that was created with v2018 and INDD hangs. CPU goes up to 60 % and more. I have a Surface Pro LTE i5 with Win 10.

Added: After I killed the process from Task Manager the InDesign Window is still visible! The task has disappeared from the task list, but the CPU usage is still up over 60%. When I sort the tasks by CPU usage they don't add up to the shown sum. About 60% are missing. Something is still running in the background that does not show in task manager.
I opened sysinternal process explorer. Here I could see InDesign and kill it.

@Adobe: every app of CC that I touched so far (incl. Photoshop) has massive issues that prevent you from working with it. Adobe released really bad and buggy updates before, but this is by far the worst I have ever experienced.

BobLevine

Community Expert

When you installed did you elect to migrate the preferences and settings?

Srishti_BaliCorrect answer

Legend

Hi there,

We are sorry to hear about this. For performance issues on Windows please try these steps and share results:

https://indesignsecrets.com/6-tips-speed-up-indesign.php

In case this does not help, please try resetting preferences for Illustrator:

Close all Adobe applications.
Go to Locations :
C:\Users\user\AppData\Roaming\Adobe
C:\Users\user\AppData\Local\Adobe.
Rename InDesign folders to InDesign.old. (Zip InDesign.old folder and upload it to Creative Cloud/ Dropbox/ Google Drive and share it with us)
Launch InDesign from CC.

Regards,

Srishti

K

krzysiekt44191413Author

Participant

@srishtib8795206 You're right. Old user profile probably is the problem. I deleteted my previous version's desktop settings and still freezes but only in the beginning of work and only with previous version's docs.

@AnshulJain19 It happens with older version's docs when you click on anything (icons, menus etc.)

Alice Pettey

Participant

I'm on a Win 10 PC -- Updated yesterday... looked at one file. since then I've not been able to open ANY INDD file in either 2018 or 2019 - ID locks up while trying to open the file.. Didn't uninstall 2018 since I have a client project due out today, not that it ended up helping me. Now I can't do anything. Getting ready to uninstall & pray that it works.

anniek61783639

Participant

I am having this same issue. I updated my InDesign CC to v14 yesterday. It seemed to be running ok. Today though, it keeps freezing and it seems to be related to any tables I'm trying to edit in my document. This is worrisome and very inconvenient since we've got deadlines. Is there a solution for this freezing issue?

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