Skip to main content
Participating Frequently
October 17, 2018
Answered

InDesign CC 2019 performance issues / crashes

  • October 17, 2018
  • 60 replies
  • 49646 views

Is anybody else having major performance issues with InDesign or having crashes? I can't move some textboxes (it just hangs until a couple of seconds), sometimes the program crashes after I moved a textbox. This started after the update to the recent version...and it's annyoing as hell!

This topic has been closed for replies.
Correct answer musekic

The latest build seems to be working for me - (v 14.0.1.209, win10, x64)  - hurray!

No more text box delay / program crashes (however, others have commented in another thread that the same build did not fix their issues). Here is the link if you don't want to wait for the official release.

link: Adobe Prerelease

One thing to be aware of ... in the Creative Cloud "Apps" interface - it doesn't recognize INDD as being installed. I am hoping that this is a non-issue - but thought it was worth pointing out.

60 replies

Participant
October 19, 2018

Having the same issues, when selecting the text box, it hangs/loads for 10 or so seconds.

I find the updated version to 2019 is very glitchy, is there a way of going back to the 2018 version until this is sorted?

Participating Frequently
October 19, 2018

you can install the 2018 version from your CC desktop app

SmartGraphicArt
Inspiring
October 19, 2018

Just plain crashing on opening, even when deleting preferences before or during (Ctrl+Shift+Alt) start. On a WIndows 7SP1 PC. Changing back to 2018 for now, I've got work to do.

BobLevine
Community Expert
Community Expert
October 19, 2018

What are the rest of your system specs?

SmartGraphicArt
Inspiring
October 19, 2018

Participating Frequently
October 19, 2018

Has anybody thought that maybe the new character features are too much for any computer?

I don't think that the programmers that made this update are graphic designers. On a regular computer, with system fonts, I'm sure that it works as a charm, but we install new fonts almost every day.

The new character panel lets you select some text and preview it in all your installed fonts at once. In my case 1554 fonts.

Somebody said it was maybe a problem of some third party font. But we are working with all kinds of fonts on our daily routine and we must be able to do it.

Not only because we LIKE that fonts, but because many times you have to work with earlier versions of some company's image and you got to install whichever fonts the previous designer used to make it work.


So, the new features are very cool, but I've been using many font viewers in the last years and they are always slow. ALL OF THEM. Because you can't expect to load 1554 fonts and preview a text fast. At least if you don't have a computer from the NASA.

And before you ask it, I work in MAC and in WINDOWS with different versions and all of them are freezing when I try to type.

Adam Kubín
Participant
October 19, 2018

Exactly.... it sounds like the break through

Participant
October 18, 2018

is anyone getting this message? ---> Cannot open the file ...... Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.

Known Participant
October 18, 2018

That happens when you're trying to open a file from a newer version in an older version. Need to export as idml for that to work.

Participant
October 18, 2018

i tried opening the document in the 2018 version and it didn't work

Known Participant
October 18, 2018

Btw, anybody had any luck actually contacting Adobe? Seems they ONLY offer Forums for support and don't offer chat or any other options :-(

Steve Werner
Community Expert
Community Expert
October 18, 2018

You need to be logged into your Adobe ID on Adobe.com to do a chat. You need to make sure you don't have browser content blockers active.

If you still can't reach customer service, post here and we can contact an intermediary who will set up contact with you.

Known Participant
October 18, 2018

I was, of course, logged in.

danielf37496566
Inspiring
October 18, 2018

Upgraded from CC 13.1 to CC 14.1 and at first, it just crashed continually.  I followed the instructions above

deleting plist and indesign preference files

ran again.  Opened the file I'm working on - not major just a kids book with lots of little images and non-Latin typeface.

this time it did not crash but the usage of the program was so slow it was pointless even trying to use to use it.  Simple tasks like scrolling - yes SCROLLING!!!!!! not even manipulating anything was painfully slow.

I've had no issues on the previous version of Indesign with this file - this is a warning bell - you've done something to the app that is overkill on memory - possibly a missing pointer causing a memory leak.

To tell you the truth - I was running Illustrator together with inDesign - which is pretty normal for content creators - having multiple apps open at once.  So I don't accept that I should run InDesign alone.....I'm not prepared to sacrifice my productivity for some developer's incompetence at having a properly functioning quality control and testing on -real-world computers.

I'm running Mac OS Mojave (10.14), on a MacBook Pro 2017, 2.9 Ghz, i7, 16 Gb RAM, 1 Tb HDD, Radeon 560 4Gb GPU

I have no 3rd party plugins for InDesign, all Preferences are deleted. 

I'm not running much else - safari, activity monitor, and preview while running InDesign.

I have a bunch of apps installed (obviously not running at the same time) and have 400 Gb free space.

It's October 2018 and you're bringing out InDesign 2019 which doesn't run on an i7 - serious performance issues - this is a problem!!!

A serious problem!  In terms of Quality, I've never been so disappointed with a product that I've actually enjoyed using. The development team for InDesign has issues.  There have never been problems with Photoshop! Why does InDesign have performance issues?

danielf37496566
Inspiring
October 18, 2018

Spoke to Adobe

possibly a 3rd-party font issue

so hopefully it will get fixed soon

Known Participant
October 18, 2018

Let's hope so

Known Participant
October 18, 2018

Hm, seems like it's happening across the board. VERY SORRY I downloaded the damn update. And I don't find suggestions where one ought to be a damn programmer to try and fix this useful at all. ADOBE, if you're listening, FIX THE MESS. This is ridiculous.

Adam Kubín
Participant
October 18, 2018

Actualized system a few secs ago and it didn't help. Freezing and had to be shut down hard... Hope somebody finds out how to fix it...

Adam Kubín
Participant
October 18, 2018

Strange that happens the same on Mac and Windows..

DalenNibbe
Participating Frequently
October 18, 2018

Are you all updated to the latest Mac OS? I've tried everything on my iMac running macOS Sierra 10.2.6 and nothing works. Deleted previous versions of ID and all preferences, reinstalled the latest version of InDesign after restarting my iMac and still nothing worked. Do I have to upgrade to the latest macOS for this to finally work?

Participant
October 18, 2018

Hey Dalen, I know for windows, the new CC19 needs the latest windows 10 for creative cloud to work, so I'm assuming you will need the latest macOS.

DalenNibbe
Participating Frequently
October 18, 2018

Sadly I think you're right. I have the latest macOS on my MacBook and ID 2019 works perfectly. I was hoping I wouldn't have to update the OS on my iMac because I have some other apps not compatible with the latest OS but ID is more important at the end of the day. Thanks for the help.