Skip to main content
Participant
May 4, 2007
Question

InDesign CS3 crashes upon launch

  • May 4, 2007
  • 98 replies
  • 37592 views
Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)
    This topic has been closed for replies.

    98 replies

    Participant
    June 16, 2009

    my indesign crashes when i export my project to pdf then after that indesign wont aopen even after uninstall and reinstall, theres no error sign or message nothing i just wont open...

    Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: InDesign.exe

    Application Version: 6.0.0.352

    Application Timestamp: 48bf8dab

    Fault Module Name: CoolType.dll

    Fault Module Version: 5.6.5.1744

    Fault Module Timestamp: 48b60829

    Exception Code: c0000005

    Exception Offset: 000a302a

    OS Version: 6.1.7100.2.0.0.256.1

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Extra information about the problem

    Bucket ID: 981350992

    i have that problem, i think its related to adobe reader, im using adobe reader 8, even in 9 i had the same issue, can some point me to the right direction and help solve this problem thanks

    Description

    Peter Spier
    Community Expert
    Community Expert
    June 16, 2009

    Please start a new thread for unrelated topics (I think you may have already done that) your crash in CS4 is not the same as CS3.

    Participant
    June 17, 2009

    i see, but my cs3 has this same issue that's why I installed cs4, but still had the same error, however i tried deleting my fonts in Windows and somehow my indesign cs3 works and photoshop cs3 wont open some files correctly because of the missing fonts..

    Peter Spier
    Community Expert
    Community Expert
    March 25, 2009
    Nico,

    I've sent you a copy of the .dll, but it seems unlikely at this point that the file itself is bad since you've already replaced it with a working copy from a colleague's machine. It's more likely being triggered by something else.

    Can you create a new user and launch InDesign from that new account?

    InDesign is very sensitive to badly made or corrupted fonts. You said you haven't installed any fonts recently, but that doesn't mean one of the old ones isn't bad. If you have the original media for all of your fonts, I'd try removing everything except the required system fonts, then seeing if ID will launch. If it does, you know the problem is one of the fonts, and I'd reinstall from the original media, rather than just copying back the old ones. Do it in groups and test in between.

    The most common sources of badly made fonts are free font downloads, so I'd be most suspicious of those if you have any and want to try removing just a few fonts first to test.

    Peter
    Peter Spier
    Community Expert
    Community Expert
    March 25, 2009
    Nico,

    Does this happen if you rename the recovery data folder? It's possible that ID is trying to recover a corrupt file.
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407150

    Peter
    Peter Spier
    Community Expert
    Community Expert
    March 24, 2009
    If you contact me off forum at spammercatch at comcast dot net I'll send you the .dll and you can replace the one you have.

    Peter
    Participant
    March 24, 2009
    Peter Spier,
    I have already done a system restore for about a week back, but I'm having the exact same problem. I have a sneaky suspicion that it might be the objectmodel.dll file, but I'm not sure. Even if I did know I wouldn't know how to fix it. I have not run or installed any fonts or software lately. Is there any other suggestions?
    Nico van Wyngaardt
    Peter Spier
    Community Expert
    Community Expert
    March 24, 2009
    First thing to try is a system restore to a point at least two days ago. Have you run any sort of Updates or installed any new software or fonts in the last couple of days?
    Participant
    March 24, 2009
    I have a problem with my indesign cs3. it worked 2 days ago and now it does not work. When i open indesign it tells me that Adobe indesign cs3 has stopped working. and then this is the information it gives me.

    Problem Event Name: APPCRASH
    Application Name: InDesign.exe
    Application Version: 5.0.4.682
    Application Timestamp: 48ca2a28
    Fault Module Name: ObjectModel.dll
    Fault Module Version: 5.0.0.458
    Fault Module Timestamp: 45f900a9
    Exception Code: c0000005
    Exception Offset: 000114b5
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0664
    Additional Information 2: 5dbc14192a7e001d7a42e7879de66581
    Additional Information 3: a23f
    Additional Information 4: 6ea2cefce62b7b3fc0b8d3d195841998

    I read through the rest of the discussions but none of it worked for me. If anyone Knows how I could approach this problem, please let me know. Thank you.

    Nico
    Participant
    March 24, 2009
    Problem Event Name: APPCRASH
    Application Name: InDesign.exe
    Application Version: 5.0.4.682
    Application Timestamp: 48ca2a28
    Fault Module Name: ObjectModel.dll
    Fault Module Version: 5.0.0.458
    Fault Module Timestamp: 45f900a9
    Exception Code: c0000005
    Exception Offset: 000114b5
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0664
    Additional Information 2: 5dbc14192a7e001d7a42e7879de66581
    Additional Information 3: a23f
    Additional Information 4: 6ea2cefce62b7b3fc0b8d3d195841998
    Participant
    March 8, 2009
    Do this, it works:

    Tatyana B - 11:09am Feb 11, 09 PST (#91 of 99)

    Ugh!!
    Guys, seriously, after HOURS AND HOURS of messing around and reinstalling quicktime, deleting adobe files, etc.. the solution is really very simple.

    Are you ready? Just change your default printer to smth else. I don't know why, but it just doesn't like my laser HP. For some reason out of the whole suite it only affected Illustrator (crashed upon file open/create) and InDesign (crash at "starting up service registry").

    Go figure.. errrrrrrr
    Participant
    November 19, 2010

    I was experiencing the same problem as reported and tried a million things. What worked for me was changing the persmissions for Adobe in the Applications Data folder on my computer...User/AppData/Local/Adobe.

    Participant
    March 5, 2009
    Like a lot of you I tried everything suggested nothing worked until I tried running Indesign in Safe mode at which time I found out there's a problem with licensing. upon googling the problem someone suggest I start the Flexnet Services manually by going to services.msc.

    so far it's working just fine.