InDesign CS3 crashes upon launch

Sasha,

I'm going to recommend you move your post over to the Mac forum since that's your platform and the people who understand Mac kernel errors will be over there.

That said, do you have any 3rd party plugins installed? If so, remove them and see if it helps.

Peter

I renamed the SING folder but no difference. Here is a part of the crash report for ID4<br />Process: Adobe InDesign CS4 [87963]<br />Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4<br />Identifier: com.adobe.InDesign<br />Version: 6.0.0.352 (6000)<br />Code Type: X86 (Native)<br />Parent Process: launchd [3334]<br /><br />Date/Time: 2009-03-04 07:33:10.994 +0100<br />OS Version: Mac OS X 10.5.6 (9G55)<br />Report Version: 6<br /><br />Exception Type: EXC_BAD_ACCESS (SIGBUS)<br />Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000<br />Crashed Thread: 0<br /><br />Thread 0 Crashed:<br />0 DataBaseLib.dylib 0x00468413 DBUtils::AddClass(IDataBase*, IDType<ClassID_tag>, IDType<UID_tag>) + 30995<br />1 DataBaseLib.dylib 0x0045e5c3 0x459000 + 21955<br />2 DataBaseLib.dylib 0x0045b5d5 0x459000 + 9685<br />3 DataBaseLib.dylib 0x0045e75c 0x459000 + 22364<br />4 ObjectModelLib.dylib 0x00336bb2 0x317000 + 129970<br />5 ObjectModelLib.dylib 0x00336f5d 0x317000 + 130909<br />6 ObjectModelLib.dylib 0x0034574d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21677<br />7 ObjectModelLib.dylib 0x00340c96 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 2550<br />8 com.adobe.InDesign 0x00002682 main + 82<br />9 com.adobe.InDesign 0x00001fb2 start + 258<br />10 com.adobe.InDesign 0x00001ed9 start + 41<br /><br /><snip><br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br /> eax: 0x00000000 ebx: 0x004683db ecx: 0x018609b8 edx: 0x00000000<br /> edi: 0x018609c0 esi: 0x00000001 ebp: 0xbfffef38 esp: 0xbfffeee0<br /> ss: 0x0000001f efl: 0x00010202 eip: 0x00468413 cs: 0x00000017<br /> ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037<br /> cr2: 0x00000000<br /><br /><snip>

You have some sort of serious problem if this happens all the time. It is definitely NOT normal for Windows or Mac.

Possible sources of the problem are bad video driver or possibly some bad font. Do you see anything in the Event Viewer Application log about the crashes? It would help a lot if there was some sort of error message to use as a starting point.

Peter

When working on a document (even a simple page with no graphics). InDesign says it has to shuts down and says some data may be lost, etc..., sorry for the inconvience. It makes multiple files of the same document with numbers added beside the file name??? When you try to reopen the document it says:

Adobe InDesign automatic recovery failed the last time it tried to open the document "file name". Do you want to try to recover "file name" again?
Click Yes to begin recovery
Click No to delete recovery data for this document
Click Cancel to postpone all document recovery until later

If you click "Yes" the program just shuts down. If you click Cancel, sometimes the document comes back as an earlier saved version. Even if you have saved 50 times since that version, it goes back to the first one so everything you have spent hours working on is gone.

Is anyone else having this problem. We took this computer from Vista back to XP thinking that was the problem but it did not solve it. I have never had this happen on my home computer which is a Mac. Is it a PC thing??? Help!

Try renaming the SING folder.

On new Mac Pro, the Photoshop CS3 (licensed) and Illustrator CS3 (trial) work fine but Indesign trial CS3 and CS4 crashes on starting up service registry.

Tried to remove, change printer but no difference.

I have ZFS filesystem on /Users and memory is working fine. Tested with TechTools.

You are a genius! Do you know that?

CS4 has the same behavior.

Thanks!

Ugh!!
Guys, seriously, after HOURS AND HOURS of messing around and reinstalling quicktime, deleting adobe files, etc.. the solution is really very simple.

Are you ready? Just change your default printer to smth else. I don't know why, but it just doesn't like my laser HP. For some reason out of the whole suite it only affected Illustrator (crashed upon file open/create) and InDesign (crash at "starting up service registry").

Go figure.. errrrrrrr :/

SANDESH :---)<br /><br />i hv 64bit xp installed with highend motherboard and cpu with 250GB HDD<br />I'm having a problem while working on in the Indesign CS3."InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience". <br />i removed application and again reinstalled but get same issued <br />pls. help me to solve a this problems.<br /><br />get following script:<br /><br /><?xml version="1.0" encoding="UTF-16"?><br /><DATABASE><br /><EXE NAME="Illustrator.exe" FILTER="GRABMI_FILTER_PRIVACY"><br /> <MATCHING_FILE NAME="ACE.dll" SIZE="845824" CHECKSUM="0x9FA69723" BIN_FILE_VERSION="2.11.33.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.33" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD1744" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.33.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/01/2007 18:38:15" UPTO_LINK_DATE="03/01/2007 18:38:15" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="3072000" CHECKSUM="0x98C221A4" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2F69B5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/16/2007 02:04:11" UPTO_LINK_DATE="01/16/2007 02:04:11" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="adobelm.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0x615B27CE" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x828A39B9" BIN_FILE_VERSION="1.0.93.0" BIN_PRODUCT_VERSION="1.0.93.0" PRODUCT_VERSION="1.0.93" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.93" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDB73E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.93.0" UPTO_BIN_PRODUCT_VERSION="1.0.93.0" LINK_DATE="02/22/2007 10:06:27" UPTO_LINK_DATE="02/22/2007 10:06:27" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePSL.dll" SIZE="12271616" CHECKSUM="0xBF046305" BIN_FILE_VERSION="10.0.0.1" BIN_PRODUCT_VERSION="10.0.0.1" PRODUCT_VERSION="CS3" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="10.0 (10.0x001)" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBB9F91" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.1" UPTO_BIN_PRODUCT_VERSION="10.0.0.1" LINK_DATE="02/22/2007 10:53:56" UPTO_LINK_DATE="02/22/2007 10:53:56" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="393216" CHECKSUM="0x64EAEBD3" BIN_FILE_VERSION="4.1.0.36" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Core, 4.1-c036" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.1-c036, 46.277092, Fri Feb 23 2007 14:17:08" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x667DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.36" UPTO_BIN_PRODUCT_VERSION="4.1.0.0" LINK_DATE="02/23/2007 22:19:17" UPTO_LINK_DATE="02/23/2007 22:19:17" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeXMPFiles.dll" SIZE="339968" CHECKSUM="0x2573D9E8" BIN_FILE_VERSION="4.1.0.100" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Files, 4.1-f100" PRODUCT_NAME="Adobe XMP Files" FILE_VERSION="4.1-f100, 46.277092, Fri Feb 23 2007 14:17:08" ORIGINAL_FILENAME="AdobeXMPFiles.dll" INTERNAL_NAME="AdobeXMPFiles" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="

A round about way but it does the job. Place in the desktop a link to any InDesign file and use it to open InDesign instead of the program icon.