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Adobe Employee
MatthewLaun
Adobe Employee
December 9, 2008
Question

InDesign CS4 launches with missing workspaces, keyboard shortcut sets, etc

  • December 9, 2008
  • 32 replies
  • 28147 views
Due to the mixture of multiple issues in this thread:
http://www.adobeforums.com/webx/.59b6c639/
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.

All reports of this issue appear to be related to user permissions. For these resources to to be accessed you must be running InDesign CS4 with an account that has read/write access to the following folder, including it's subfolders and all of their content:
C:\Program Files\Adobe\Adobe InDesign CS4\Presets

If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.
    This topic has been closed for replies.

    32 replies

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    H
    HarveyBlue
    Participant
    July 9, 2009

    Had a similar problem after updating flash player in that all of my InDesign presets, shortcuts etc disappeared - even an uninstall and then a re-install didn't fix the problem.

    It was fixed by giving me full administrator rights to the whole of the programmes folder!!

    It appears that Indesign and perhaps Adobe has a number of files that it references throughout the machine and not neatly contained by its own folder.

    I hope this helps others

    M
    Adobe Employee
    MatthewLaunAuthor
    Adobe Employee
    July 9, 2009

    @Harvey,

    Yes, as mentioned above, we store some user generated data in the user's folder. This is designed to help prevent deletion of the user data when uninstalling the application.

    Here's an example:

    Windows XP -

             Documents and Settings\[username]\Application Data\Adobe\InDesign\[version]\[language]InDesign Shortcut Sets

    Windows Vista -
    Users\[username]\AppData\Roaming\Adobe\InDesign\[Version]\[Language]\InDesign Shortcut Sets

    A
    Anonymous
    June 21, 2009

    i copied from cs3 shortcut set folder then paste into cs4, works gr8.

    From Program files- Adobe - indesign cs3 - Presets - InDesign Shortcut Sets

    Paste To Below folder

    Windows XP -
    Documents and Settings\[username]\Application Data\Adobe\InDesign\[version]\[language]InDesign Shortcut Sets
    Windows Vista -
    Users\[username]\AppData\Roaming\Adobe\InDesign\[Version]\[Language]\InDesign Shortcut Sets
    J
    Jason_M_B
    Participating Frequently
    May 12, 2009

    After messing around with InDesign for a day I have found that the reason the shortcut and return keys don't work is due to a permission issue on a registry key. For some reason normal Users work fine but Power Users fail.

    The key is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\InDesign\6.0

    You need to change the Everyone permission from READ to Full Control

    I have had three machines with this issue and has corrected all of them.

    Cheers

    Jason

    A
    Anonymous
    April 5, 2009

    I am running Indesign CS4 with a user account that does not have administrator rights to the computer.  All Users have full control rights to the Indesign Presets folder. 

    If I run InDesign as normal I get access to all of the standard toolbars, but my keyboard can’t do anything except type text (ie. Not even the “enter” or directional arrow keys do anything) I have noticed that if I press another key at the same time as the “Enter” key I get whatever key I pressed as well as a line break on the screen.  I’m not sure if that is relevant at all. 

    If I set the compatability mode as NT4 and launch InDesign I get access to keyboard shortcuts (ie. “enter” gives a line break, “control + c” copies, “control + v” pastes, etc) but I don’t get any of the toolbars automatically populating.  I need to open each toolbar manually, and repeat the process every time InDesign is reopened.

    Both outcomes are unacceptable but I can’t find any more tips on what to do.

    I’ve renamed the en_GB folder, which lead to an en_US folder being created when I launched InDesign.  This still had the same outcome. 

    InDesign runs without any issues if I log on as an administrator, but this is not a viable outcome as I need to deploy the software on a network where users do not have admin rights. 

    I’ve followed kb408055 with no success.

    I am in Australia and am running Windows XP Professional Version 2002 Service Pack 2. 

    A
    Anonymous
    May 4, 2009

    will it be an issue if you have domain users set their application data on a network?

    We have this issue on one particular user on a particular machine.  If other domain users logged on tot he machine.  The shortcut works fine.  If this problematic user logs on another machine, shortcuts in INdesign works fine as well.

    Are there any other troubleshooting other than removing and reinstalling the user profile which is a bit of work because of all the documents.

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    May 4, 2009

    Try just replacing the preferences for the problem user on the problem machine before you do anything else.

    _
    _jansol_
    Participant
    March 27, 2009
    Missing keyboard shortcuts in InDesign under xp:
    Thanks from copenhagen to russia att: 4pgorinich/ the only fix that works for me. I even got my own language to work; including shortcuts, workspaces, online help etc.
    Hope the fix doesn't smashes anything else.
    So far so good. Thanks again 4pgorinich.
    _
    _U_C_A__Stephan_
    Participant
    March 13, 2009
    My Problem: Missing keyboard shortcuts in InDesign under Windows Vista.

    My fix (similar to 4pgorinich, but probably less dangerous):

    Go to InDesign.exe , Properties, Compatibility: At the bottom activate "Execute as Administrator" (or whatever it is in English, in German it is "Programm als ein Administrator ausführen").

    Now I have to confirm that I have admin rights every time I launch InDesign, but at last I have not only all keyboard shortcuts, including arrow keys, but all menus, tools etc. in German, which were in English before!
    My usual user account for Windows is an admin account anyway, so this does not bother me.

    btw, using a different Win user account did not work with me.

    Thanks a lot for all your help
    U.C.A.S.
    _
    _Steve_Lundy_
    Participant
    March 6, 2009
    Found a "fix". Basically if you make a copy of the en_GB folders, and rename them en_US it works w/o having to give admin rights or anything. We're a shop that the typical user has power user rights, and if you rename the en_GB folder it won't allow someone with admin rights to access it. So if you create the en_US folders (copies of the en_GB folders) then ID seems to work fine. Has all the right workspaces, keyboard presets, etc.
    _
    _Steve_Lundy_
    Participant
    March 5, 2009
    Disregard, my colleage didn't know that once you start up InDesign after making the change to the presets folder (granting full rights) that it creates the file.

    This is what I ended up doing to get it to work:

    Granted full rights to the C:\Program Files\Adobe\Adobe Indesign CS4\Presets folder.

    Renamed the en_GB folders to en_US under:

    ...Presets\InDesign Workspaces
    ...Presets\InDesign Shortcut Sets
    ...Presets\Page Sizes
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    March 4, 2009
    That sounds like a current workspace based on changes to the default Essentials workspace, which would be located in the directory where you installed ID, as in \Adobe InDesign CS4\Presets\InDesign Workspaces\en_US. I'm not sure it would actually be created, and potentially "missing" unless you were using the Essentials workspace and moved something or changed the panel view and closed the application or changed workspaces. CS4 keeps track of changes you make to named workspaces in your user profile with names like that.

    Peter
    _
    _Steve_Lundy_
    Participant
    March 4, 2009
    Anyone aware of a missing file from:<br /><br />C:\Documents and Settings\<username>\Application Data\Adobe\InDesign\Version 6.0\en_US\Workspaces?<br /><br />Called Essentials_CurrentWorkspace.xml<br /><br />it's missing, colleague of mine said he copied it to the location above and it fixed the issue. About to test myself shortly.
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