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Adobe Employee
MatthewLaun
Adobe Employee
December 9, 2008
Question

InDesign CS4 launches with missing workspaces, keyboard shortcut sets, etc

  • December 9, 2008
  • 32 replies
  • 28147 views
Due to the mixture of multiple issues in this thread:
http://www.adobeforums.com/webx/.59b6c639/
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.

All reports of this issue appear to be related to user permissions. For these resources to to be accessed you must be running InDesign CS4 with an account that has read/write access to the following folder, including it's subfolders and all of their content:
C:\Program Files\Adobe\Adobe InDesign CS4\Presets

If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.
    This topic has been closed for replies.

    32 replies

    Show previous replies
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    _Marko_Mård_
    Participant
    February 26, 2009
    Thanks 4pgorinich, compatibility mode seemed to solve this. Anybody know if the compatibility mode causes other problems or is ti safe to use?
    _
    _christiaan_w_
    Participant
    February 8, 2009
    Hello,

    I think I have a similar problem in Indesign CS4.
    My shortcuts are all working, but randomly they don't. Just now ctrl+z doesn't work anymore, and from time to time the 'return' keyboard button doesn't work anymore either. I have had the same problem in Illustrator CS4 with the 'space' button.

    I have had this problem both at work and at home. At home I am the onl y account, and thus the administrator. At work I am not the administrator.

    Using Windows XP SP2 both at work and at home

    ps. when ctrl+z doesn't work and I go to 'edit > undo' then the key shortcut works again
    M
    Adobe Employee
    MatthewLaunAuthor
    Adobe Employee
    February 6, 2009
    I've just updated the following tech doc with an additional solution which has solved the issue of missing workspaces, keyboard shortcut sets: "InDesign CS4 starts with missing workspaces, keyboard shortcut sets, and/or other presets and resources (Windows)" (kb408055)

    http://www.adobe.com/go/kb408055

    Missing swatches might be caused by other things, but the solutions of deleting the preferences may still solve that failing. Also, check permissions on the folder that contains the swatch books.
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    January 6, 2009
    victor, since you are seeing the default [Paper], [Black] and [Registration] swatches, it's possible that the others were deleted with nothing open, making that the new default state. (You can't delete the "special" default swatches.)

    Replacing your preferences should fix that, or if you have an existing document that still has the swatches in it, you can load them from the swatches panel flyout menu with nothing open and they should be restored.

    Peter
    _
    _4pgorinich_
    Participant
    January 6, 2009
    Hello All! I'am sorry for my english - I'am from Russia and speak english too bad. Bat.... I own the solution for problem with shortcuts and default workspace. Are you ready? :)
    It's that simple. Click the right mouse button on "Indesign.exe" (default plae at "C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe"). In propeties window go to tab "Compatibilities" and set compatibility to "Windows NT 4.0".
    After that run InDesign and be happy! And you will not need administrator privelidges more!!
    Glad to speak you. Gorinich.
    M
    Miller Hare Ltd
    Participant
    May 7, 2009

    Just to confirm that using the compatibility settings for Indesign.exe makes things work for us.

    Specifically, we see the problem with users that are in the Power Users local group (and that is, unfortunately, most of our users as some legacy software writes .ini files to the program files directory).

    Users who are administrators or normal users are fine.

    All users (regardless of membership) have read/write permissions for the Local Settings\Application Data\Adobe\InDesign\Version 6.0 folder in documents and settings.

    When it goes wrong, the prefs are all created under an "en_US" folder, due (I suspect) to a bug detecting the current locale settings. Since all the default settings are stored in "en_GB" folders, indesign doesn't find them and you start up with completely broken/empty prefs.

    Setting the application compatibility setting on the app (in our case to "Windows XP") causes the locale to detect properly and a "en_GB" folder is created for the preferences.

    The following .reg file corrects the problem on 64bit XP:

    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
    "C:\\Program Files (x86)\\Adobe\\Adobe InDesign CS4\\InDesign.exe"="WINXP"

    (remove the ' (x86)' from the path for 32bit XP)

    _
    _victor_singe_
    Participant
    January 5, 2009
    Happy 2009 to all.
    I've just started working on IDCS4 and try as I might I can't find the color swatches. The swatches panel is empty except the usual white and two black squares, and the swatches folder under presets has the usual files same as IDCS3. What can i do to see the swatches?
    _
    _Vong_Vong_
    Participant
    January 3, 2009
    I still have missing workspace, ran program with Administrator permission, installed with full administrator permission.

    How to win this problem...

    Audi
    _
    _Chris_Smith_Bristol_UK_
    Participant
    December 19, 2008
    Hi I'm having the same problem...spoke to an adobe tech on the telephone and he said...go into c:/Users/User(or your main account name)/appdata(which could be a hidden folder...mine was)/adobe/roaming/indesign. Inside this folder theres a folder called version 6.0, rename this folder version 5.0 old then open indesign. This forces indesign to rewrite a whole new set of preferences for everything. At first I had some weird problems with admin privelidges but after a restart would let me rename it. It seemed to work all the keyboard shortcuts were assigned etc and has been brilliant since............

    Until today...when much to my disgust i find that it seems to have undone itself and the method i just explained no longer seems to work!!! so i'm stuck without shortcuts etc again?!! i'm at a loss....any ideas anyone?! Chris
    A
    Anonymous
    December 11, 2008
    to better know... are users who are having this problem all based out side of the US?
    A
    Anonymous
    December 11, 2008
    Hmmmm I saw this prob today, and I tried to work out the differences between working as local admin and not.....

    I did notice that the folder Documents and Settings\user\Application Data\Adobe\InDesign\Version 6.0

    Contains an en_GB and an en_US folder....

    The GB folder was created when i gave the user admin priv. The US folder is the one that ID originally created...

    We are based in Australia, and our settings point to GB...... Could it be that for some reason, ID is forced to create a US folder when not a local admin, when in actual fact it should be creating a GB one?

    this was the only difference I noticed.
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