InDesign CS4 launches with missing workspaces, keyboard shortcut sets, etc

Forum|Forum|17 years ago
December 9, 2008
32 replies
28211 views

Due to the mixture of multiple issues in this thread:
http://www.adobeforums.com/webx/.59b6c639/
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.

All reports of this issue appear to be related to user permissions. For these resources to to be accessed you must be running InDesign CS4 with an account that has read/write access to the following folder, including it's subfolders and all of their content:
C:\Program Files\Adobe\Adobe InDesign CS4\Presets

If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.

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_Dominic_Cairns_

Participant

Hi Matt! If the issue is in regards to corrupted permissions in the "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" folder, then couldn't the user go into the command prompt, simply type in:

Windows XP:
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G Administrators:F
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G SYSTEM:F
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G All Users:F

Windows Vista (Note: One of these switches does not work on vista, but I can't remember which one, either T, C, or E. Whichever one, when it gives the error, just remove it from the command line, leave the rest the same, and run it. Note that "\G" is "\Grant" in vista.):
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant Administrators:F
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant SYSTEM:F
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant All Users:F

To give everyone/anyone who needs access (including the system) full control?

M

MatthewLaunAuthor

Adobe Employee

@(Dominic_Cairns), On a simple workgroup, those permission changes should fix the problem. If you're in a Domain where Group Policies for people and/or machines are in place, then you should use new local admin, and disconnect from the domain, then test the solution. If that works, but fails when you log back in as the usual user on or off the domain, then the user account and/or user/machine GPOs are causing the limitation.