Participant

Answered

InDesign freezes, Save and Close become disabled, causing loss of work on macOS 27 Golden Gate Public Beta

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Hello,

I am a professional graphic designer and I use Adobe InDesign all day, every day, for client work.

Immediately after installing the macOS 27 Golden Gate Public Beta, InDesign became almost unusable.

The problem is intermittent. InDesign can work normally for a while, then suddenly freeze. It seems to happen most often when I am editing text or changing fonts, although I cannot reproduce it consistently.

When this happens:

Save becomes disabled (greyed out).
Save As becomes disabled.
Close becomes disabled.
I cannot save my work.
I cannot close the document.
The only solution is to Force Quit InDesign, which causes me to lose hours of work.

This happens with multiple InDesign documents, not just one file.

I have already:

Updated InDesign to the latest version.
Tested a previous version of InDesign.
Restarted my Mac many times.

The issue started immediately after installing the macOS 27 Golden Gate Public Beta.

Has anyone else experienced this issue?

Can Adobe confirm whether this is a known compatibility issue with the macOS 27 Golden Gate Public Beta?

If needed, I can provide screenshots, crash logs, screen recordings, or any additional information that may help reproduce and investigate the issue.

This issue is currently preventing me from working professionally, so any guidance or workaround would be greatly appreciated.

Thank you very much.

T

teejaycee23Correct answer

Participant

Issues seem to have resolved with the release of Golden Gate Beta 5 today.

The advice is always to not update to Beta software of course if you rely on key apps but this is a good step forward.

O

oscarbaigeslucientes

Participating Frequently

This has been happening to me for months, both in InDesign 21.6.0.57 and InDesign Beta 22.0.0.72, on Mac OS Tahoe and Golden Gate.

I also have occasional problems with Adobe Illustrator and Adobe Photoshop.

Paying for professional software and not being able to use it is outrageous. I’m about to cancel my Adobe subscription.

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Abhishek Rao

Community Manager

Hi @oscarbaigeslucientes,

Sorry to hear that you’re continuing to experience this issue across different InDesign and macOS versions.

To help us narrow this down, could you please test InDesign from a fresh macOS user account using these Apple instructions, and also temporarily disable any third-party InDesign plug-ins and check whether the issue persists? Please also start your Mac in Safe Mode and test again by following these steps from Apple.

Additionally, please confirm whether you’re working with your InDesign files locally on your Mac or from a remote, network, or cloud location.

If possible, please share a screen recording showing the complete workflow leading up to the issue, including the point where Save/Save As/Close becomes unavailable, and include your exact macOS version/build and InDesign version.

Thank you for your patience and for helping us investigate this further.

Abhishek

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klpojes34t

Participant

I agree that beta versions of macOS should not be used in production environments, and I understand that Adobe cannot guarantee full compatibility with a beta operating system.

That said, I do think Adobe could do more during the macOS beta period to test and address compatibility issues before the final release. Apple provides developers with beta versions months in advance, which should give Adobe a reasonable amount of time to identify and resolve major compatibility issues.

Unfortunately, Adobe has a history of being relatively slow to fully support new macOS releases. This can leave customers waiting for updates even after the official macOS release, despite the issues having been known during the beta period.

So while I agree with the advice not to use beta macOS versions in production, I would also encourage Adobe to make better use of the beta period. The goal should be to have Adobe applications fully compatible, or at least very close to it, on the day the new macOS version is officially released.

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leo.r

Community Expert

Unfortunately, Adobe has a history of being relatively slow to fully support new macOS releases

There's no pressing need (or any need, for that matter) to upgrade to a new macOS version once it's released. In fact, it's not recommended anyway. So you have anything from 6 months to a year or two to see when Adobe apps become fully compatible. Testing on beta versions of macOS can yield false results as betas can change between releases. So, in pratice, it only makes sense to test software close to the end of the beta cycle and after the final version is released.

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T

teejaycee23Correct answer

Participant

Issues seem to have resolved with the release of Golden Gate Beta 5 today.

The advice is always to not update to Beta software of course if you rely on key apps but this is a good step forward.

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Abhishek Rao

Community Manager

Hi @teejaycee23,

Thanks for the update and for testing this on macOS 27 Golden Gate Beta 5. It's encouraging to hear that the freezing and disabled Save/Close behavior appears to be resolved so far.

I've shared your update with the team for visibility. Please keep us posted if the issue returns or you notice any related behavior.

Thanks again for taking the time to report back!

Abhishek

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AlanGilbertson

Community Expert

As a general comment, and to reinforce what @leo.r wrote: If you are in a professional working environment, whether employed or a contractor, you should never, as a matter of professional ethics and best practice, use beta software for your production work. This is especially true of OS betas, and, in the last few years, particularly true of Mac OS betas.

Decades of experience lie behind the rule most professionals follow: Never use the first official release of a new version or a new product. The smart money waits until at least the first round of bug fixes, preferably the second, before switching.

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Lychee Studio

Participant

Hi

just installed Mac os Golden Gate and i also suffer from the same bug: documents cannot be saved, shortcuts won’t work, and the restoration of the document also damaged.

is there any solution out there?
I see the same issue from 4 years ago and still no solution 🤷‍♀️😩

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leo.r

Community Expert

Some other users report similar issues on Golden Gate beta:

Regardless, as I’m sure you understand, macOS 27 Golden Gate beta is not supported. It’s good to know about any issues user experience on that beta and Adobe does take notes. However, those issues are currently irrelevant for real-world InDesign use.

So first of all, I can only recommend using InDesign on a supported version of macOS.

> I see the same issue from 4 years ago

Does it mean that you experienced this issue 4 years ago, and now it has returned on the beta of Golden Gate? Do you currently experience this problem on any supported macOS version?

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Abhishek Rao

Community Manager

Hi everyone,

Thank you all for reporting this and for sharing your observations and workarounds. I'm sorry to hear about the trouble this issue is causing.

Since you're currently using macOS 27 Golden Gate Public Beta, I'd recommend, if possible, reverting to macOS Tahoe, which is currently within InDesign's supported operating system requirements.

You can find the list of supported operating systems for InDesign here:
https://adobe.ly/4hx48px

As macOS Golden Gate is still in beta, it isn't officially supported by InDesign yet. We recommend waiting until the operating system is officially released and added to InDesign's supported compatibility list. Once support is available, the HelpX page linked above will be updated accordingly.

In the meantime, I've shared these reports with our product team for further investigation. I'll keep this thread updated if we have any findings or additional information to share.

Thank you again for taking the time to report this and for your patience.

Abhishek

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David Clemons

Participant

Don’t lose hours of work. Save frequently!

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teejaycee23

Participant

This has also impacted me.

A workaround to not lose your work:

Save & Close issue happens
With the existing INDD file still open, Create a new document in the same size, just one page
Go back to the document which won’t save or close
Use the Pages panel to select all pages of your existing document
Right click and Move Pages
Move the pages to the new document you’ve created. Save the new document.

As a workaround I’ve effectively got two of the same document running side by side, switching to the other when one has this issue.

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David Clemons

Participant

Yeah, I’ve done something similar – I created a blank “workspace” page and copy the document into the blank page, close the original document then reopen and paste the work back into the original. It seems to get the job done.

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David Clemons

Participant

Yep. I’ve had the same issue. I usually haven’t had issues with beta versions but this one got me. If you use InDesign regularly and want to be an early adopter—don’t.

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leo.r

Community Expert

Can Adobe confirm whether this is a known compatibility issue with the macOS 27 Golden Gate Public Beta?

Yes, it’s publicly and officially known that Adobe’s software is not compatible with the versions of operating systems that have not yet been released.

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