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Participant
July 22, 2026
Answered

InDesign freezes, Save and Close become disabled, causing loss of work on macOS 27 Golden Gate Public Beta

  • July 22, 2026
  • 18 replies
  • 833 views

Hello,

I am a professional graphic designer and I use Adobe InDesign all day, every day, for client work.

Immediately after installing the macOS 27 Golden Gate Public Beta, InDesign became almost unusable.

The problem is intermittent. InDesign can work normally for a while, then suddenly freeze. It seems to happen most often when I am editing text or changing fonts, although I cannot reproduce it consistently.

When this happens:

  • Save becomes disabled (greyed out).
  • Save As becomes disabled.
  • Close becomes disabled.
  • I cannot save my work.
  • I cannot close the document.
  • The only solution is to Force Quit InDesign, which causes me to lose hours of work.

This happens with multiple InDesign documents, not just one file.

I have already:

  • Updated InDesign to the latest version.
  • Tested a previous version of InDesign.
  • Restarted my Mac many times.

The issue started immediately after installing the macOS 27 Golden Gate Public Beta.

Has anyone else experienced this issue?

Can Adobe confirm whether this is a known compatibility issue with the macOS 27 Golden Gate Public Beta?

If needed, I can provide screenshots, crash logs, screen recordings, or any additional information that may help reproduce and investigate the issue.

This issue is currently preventing me from working professionally, so any guidance or workaround would be greatly appreciated.

Thank you very much.

 

    Correct answer teejaycee23

    Issues seem to have resolved with the release of Golden Gate Beta 5 today.

    The advice is always to not update to Beta software of course if you rely on key apps but this is a good step forward.

    18 replies

    agapesmile516
    Known Participant
    July 22, 2026

    I have had this happen to me intermittently in InDesign, Photoshop AND Illustrator… I do NOT have a reproducible test case yet… and it is super frustrating.

    SOMETIMES, if I press ESC over and over again, it seems to free it up…

    I have found that the keyboard shortcuts SOMETIMES work …. just can’t click on any menu item…

    I am on macOS Tahoe 26.5

    InDesign 21.4.1

    Photoshop 27.8

    Illustrator 30.6

    any solutions/fixes would be great!