InDesign is Incompatible? Indesign for windows 23H2

Forum|Forum|1 year ago
June 5, 2024
6 replies
5388 views

I'm trying to download InDesign but it says I have to update my sistem.

I'm running a Windows 11 Version 23H2, and the website says the latest version of InDesign requires Windows 11 Versions 21H2 or 22H2. Is that the issue?
All other requirements are being met.

Bug

Correct answer edgar_1960

I had the same problem. The solution in my case was not to download with Opera but with Edge. No problem there.

E

edgar_1960Correct answer

Participant

I had the same problem. The solution in my case was not to download with Opera but with Edge. No problem there.

C

chaelz

Participant

hi @edgar_1960

been looking for solution to this too what do you mean by download with opera but with edge?
I'm trying to install the latest Indesign version on the creative cloud app installed on my PC
thank you

E

edgar_1960

Participant

I don`t know why but Opera browser has difficulties downloading Adobe InDesign. Just use Edge browser to download it and it works. You get the latest version and it installs without problems.

Srishti Bali

Community Manager

Hi @Marcela2210096887ln ,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti

Anshul_Saini

Community Manager

Hi @Justin3789554435rx and @Marcela2210096887ln,

Thank you for reaching out and sharing the details of your issue. Could you please confirm if you are running a preview insider build of Windows or a generic public build? Sometimes, the preview builds can cause compatibility issues.

Additionally, could you try rolling back to a previous version of Windows to see if that resolves the problem? Here’s how you can do that: https://adobe.ly/4aWmEAV

This might help determine if the issue is related to the latest Windows update.

Let us know if these steps help or if you need further assistance. We appreciate your patience and understanding as we work to resolve this issue.

Best regards,
Anshul Saini

J

Justin3789554435rx

Participant

Hello! I've been trying to download Adobe InDesign, but it tells me my device is incompatible. I've looked at the requirements and I definitely meet and exceed the hardware requirements (AMD Ryzen 7 5800X 8-Core, 16GB of ram) my Windows is completely up to date (22H2 x64), internet has no problems, I use a 1440p display and I have plenty of storage available on my device. Not to mention I have used InDesign and other programs on the same hardware I use currently around a year ago. I have also tried to download InDesign on my partner's computer which has simillar specs to mine (meets requirements for InDesign) and it said that device was also incompatible, so I'm not really sure why this is happening. Any help would be appreicated thanks!