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InDesign is Incompatible? Indesign for windows 23H2

New Here ,
Jun 05, 2024 Jun 05, 2024

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I'm trying to download InDesign but it says I have to update my sistem. 

I'm running a Windows 11 Version 23H2, and the website says the latest version of InDesign requires Windows 11 Versions 21H2 or 22H2. Is that the issue?
All other requirements are being met.

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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How much RAM you running? (it should be fine on a newer Win version.)

Mike Witherell

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New Here ,
Jun 06, 2024 Jun 06, 2024

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32gb of RAM

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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What are the rest of the system specs? I've had no issue with 23H2 here and now running 24H2. You're not using S Mode are you?

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New Here ,
Jun 06, 2024 Jun 06, 2024

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AMD Ryzen 9 5900X 12-Core Processor 

32gb of RAM

Windows 11 64 bit

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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Something else is going on. Do you have full admin rights? Any 3rd party anti virus or malware applications?

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New Here ,
Jun 08, 2024 Jun 08, 2024

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I'm experiencing the same issue as Marcela(My Post https://community.adobe.com/t5/indesign-discussions/indesign-quot-does-not-work-quot-with-my-device/...).

 

Is there any other input on this situation if I don't have any 3rd party anti virus/malware apps and I have full admin rights? I've also recently noticed almost every Adobe app gives me this same error. I'm using a free trial as well if this makes any difference (I have used these apps on the same system around a year or so ago, I'm using a free trial to export my .indd files as PDFs). Thank you.

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi @Justin3789554435rx and @Marcela2210096887ln,

Thank you for reaching out and sharing the details of your issue. Could you please confirm if you are running a preview insider build of Windows or a generic public build? Sometimes, the preview builds can cause compatibility issues.

Additionally, could you try rolling back to a previous version of Windows to see if that resolves the problem? Here’s how you can do that: https://adobe.ly/4aWmEAV

This might help determine if the issue is related to the latest Windows update.

Let us know if these steps help or if you need further assistance. We appreciate your patience and understanding as we work to resolve this issue.

Best regards,
Anshul Saini

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hi @Marcela2210096887ln ,

 

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

 

Regards,

Srishti

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