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mojoprime
mojoprime
Known Participant
May 20, 2024
Answered

InDesign is slowing down while open documents in InDesign 19.4 on macOS

  • May 20, 2024
  • 2 replies
  • 1870 views

IND 19.4, Mac OS 14.4.1, Apple Mac Studio, M2 Ultra, 2T SSD, 64GB Ram

 

I still have the issue with the slow down to a crawl of IND when trying to open documents, close them, export to PDF...

 

IND slows to a crawl and I'm stuck awaiting on a spinning beachball. I've tried the suggestions other have posted, i.e., turning off GPU, unsintalling IND and resintalling, deleting preferences. I posted a bug report to Adobe's site and didn't get get a response. though I can understand with their volume that might not be possible. I even resintalled the Mac OS thinking that might do it, but it's not any better.

 

I've created a bunch of documents in 19.4 so going back gives me the error of trying to open them in 19.3. Oddly enough, when running 19.3, the slowdown was still there. I'm just about out of ideas. I don't know what to do. I haven't upgraded to Sonoma 14.5; that was going to be my last resort to see if it helped but i didn't want to make the problem worse by upgrading to an untested or unapproved by Adobe version of the OS. But I'll try that at the end of the day. I've runDisk Utlity and everything on my Mac and no errors came up.

 

I just don't know what to do anymore. My workflow has slowed to the point where someone's going to start asking why things are taking so long to turnaround. I just can't think of anything that hasn't been tried already.

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer Dirk Becker

    But InDesign won't use Type 1 fonts anymore, right? It only accepts TT and OTF?


    While InDesign is now supposed to ignore them, you watched FontAgent burn 92.186% of the time to get the postscript name from MacOS CoreText and deeper.

    We're talking about 2000 samples during 2 seconds of Activity Viewer.

    Repeat with some more reports until InDesign has a chance to show the open document, but I think we got a hit.

     

    2 replies

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    May 20, 2024

    @mojoprime

     

    How big are your INDD files? 

     

    Try IDMLing - export as IDML, open - Save with a new name. 

     

    Please read this post for more info about the difference between Save and Save As:

     

    https://community.adobe.com/t5/indesign-discussions/indesign-files-force-quitting-with-quot-unknown-error-quot-on-windows-10-enterprise-machine/m-p/14608884#M573702 

     

      mojoprime
      mojoprimeAuthor
      Known Participant
      May 20, 2024

      1.8mb file size; and I itried the .idml shuffle too, thinking it might be a problem with the file. No luck. Thank you.

      mojoprime
      mojoprimeAuthor
      Known Participant
      May 20, 2024

      once the file is open, everything moves pretty well. it's opening, saving and exporting. all file sizes, from small to large. it doesn't matter.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 20, 2024

      Hi @mojoprime, 

      Sorry for the frustrating experience. We will try our best to help you here. Would you mind telling us if this happens with all the files created in the 19.4 version or if it also happens with the older version files? Is it possible for you to share the file with me via private message so that we can investigate on our end?

       

      We will make every effort to assist you here.

       

      Thanks,

      Harshika

      mojoprime
      mojoprimeAuthor
      Known Participant
      May 20, 2024

      I sent you a PM. Thanks!

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