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_caseyadobe_
Participant
October 18, 2007
Question

InDesign - need a "Fix my Corrupted File" Upload Service

  • October 18, 2007
  • 111 replies
  • 86138 views
There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.

The Indesign team should offer a "Fix my File" upload link to its customers.

For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...

Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...
    This topic has been closed for replies.

    111 replies

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    October 7, 2009

    I got your file, and it won't open here either. Here's the other thread from this week where this popped up: http://forums.adobe.com/thread/501055?tstart=60

    Here's something very curious, though. It will open in Illustrator CS3. It appears to be a mis-labelled Illustraor file contianing a few logos for major businesses.

    G
    GiraffesAgain
    Participant
    May 13, 2009

    Hi Tom

    I see that you take in corrupted IDD files and try to save them.  This one is a humdinger - my daughter's final project for her degree, due to be handed in on Monday (five days away), lost on the final 'save as' as she was backing up - thus losing backup and original in one fell swoop.  It represents 3 months work, and she has lost everything - no input docs remain.

    Please please try to save it!  Marzware were unable to.

    Many thanks

    Barbara

    Her   email:sent separately to tomdonov@adobe.com  has the ftp site where she has uploaded her file.

    Unfortunately the file is huge, its a zip file, In Design CS3 document which is about 114 MB big...I really hope this doesn't affect your ability to save it.

    Fingers Crossed, Best Regards,

    B

    S
    S_Tuck
    Participant
    May 21, 2009

    Hi Tommy
    Could you take a look at this one, too?
    I'm uploading a file in a folder, Susan's Yearbook, to the adobe FTP site. I hope you can help me recover my school's yearbook!
    Thanks
    Susan Tuck

    Nini Tjader
    Nini Tjader
    Participating Frequently
    April 3, 2009
    Sid,
    What does that have to do with InDesign?
    _
    _Sid_Vanderpool_
    Participant
    April 3, 2009
    Tommy,
    I have CS4 and I am experiencing the same issue when opening a Pagemaker file.

    "Pagemaker file is damaged and cannot be recovered"
    T
    TommyDonovan
    Participating Frequently
    April 2, 2009
    Folks:

    If you have sent me a document in the last few weeks, I apologize for my slow responses. I was out of the office in mid-March and have just recently gotten the chance to look at the ones I've received.

    Over the last few week, a couple folks have posted messages, asking me to look at files. Just send them my way--there is no need to ask.

    If your file is small enough for email, you can send them directly to me (tomdonov@adobe.com).

    For larger files, you can post them somewhere for me to download, or you can upload them to our customer support FTP server. Here are instructions uploading to our FTP server:
    http://www.adobe.com/go/kb402038

    When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

    Important note: The most common type of corruption that we now see is caused by hardware problems, indicated by the checksum failure that I described in my last post. Running disk utilities regularly is recommended to help avoid these errors.

    Thanks,
    Tommy Donovan
    InDesign Development
    Adobe Systems, Inc.
    T
    TommyDonovan
    Participating Frequently
    April 2, 2009
    Michel:

    I've taken a look at your file and unfortunately, I do not have good news. It appears to have been corrupted outside of InDesign and I have been unable to recover the file or its contents.

    Why do I believe it was corrupted outside of InDesign?

    Every time InDesign writes data to the hard disk, we calculate and record a checksum for that data. When InDesign later reads that same data from the disk, it verifies that the data is good by recalculating the checksum and confirming that we get the same number.

    Some of your data failed this test, which indicates that there was faulty media somewhere in your workflow. Typically, this is a bad sector on your harddisk, but it could also be a faulty thumbdrive. Occasionally, this problem can be caused by a bad file transfer or a bug in file backup software. I recommend running some disk utilities on your harddisk as a precaution.

    Thank you for sharing your document. Im very sorry about your lost work.

    Tommy Donovan
    InDesign Development
    Adobe Systems, Inc.
    _
    _Michel_Raj_
    Participant
    March 27, 2009
    Hi,

    I have a problem with a file.
    It opens, but if I want to edit it, the program either quits, or tells me that it cannot open the file, because of a database error...
    Can you please look at it.
    I'm putting the file in a folder "mraj01" on your tech support ftp.

    Thanks in advance

    Michel Raj
    _
    _Conrad_Karume_
    Participant
    March 25, 2009
    SOS,
    I desperately need help on this one. I have just emailed you an offending indesign file that is causing CS3 to crash each time I try to open it.
    Please help.

    Conrad Karume
    Nation Media Group
    _
    _Craigypoo_Collins_
    Participant
    March 18, 2009
    Hi Tommy,

    I have a fairly large (250M) IDCS3 corrupt (error 5) file. I don't need it recovered, but I'm happy to provide if you'd like.

    For the benefit of others, this file got bloated as I had (contrary to my usual anal practice) done copy/paste of images from PowerPoint direct into ID, rather than creating PSDs for placement (big rush job of course!). There were several such images on this 7-page poster size file, so possibly this contributed to the corruption.

    ID crashed hard and brought down the whole machine (2x3GHzQuad Intel Mac OS 10.5.6, ID 5.04, requiring forced shutdown. Yikes!
    _
    _Craigypoo_Collins_
    Participant
    March 18, 2009
    Hi Tommy,

    I have a fairly large (250M) IDCS3 corrupt (error 5) file. I don't need it recovered, but I'm happy to provide if you'd like.

    For the benefit of others, this file got bloated as I had (contrary to my usual anal practice) done copy/paste images from PowerPoint direct into ID, rather than creating PSDs for placement (big rush job of course!). There were several such images on this 7-page poster size file, so possibly this contributed to the corruption.

    ID crashed and brought down the whole machine (2x3GHzQuad Intel Mac OS 10.5.6, ID 5.04, requiring forced shutdown. Yikes!
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