InDesign - need a "Fix my Corrupted File" Upload Service

Hi Tommy -- Hope you can help, I've uploaded a folder named "kahlerslater" on your FTP with database/error code 6 on launch.

Regards,

Kurt Thieding
Kahler Slater, Inc.

It is great to see Adobe collecting these bad files and helping, where possible. As an FYI, Markzware is offering a "no-cure no-pay" service to fix bad Adobe InDesign files. This is working something like 85% of the time through this rather interesting method, based on our years of file format knowledge:
http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15/

This service is no substitute to sending your files to Tommy and thus Adobe, for they can learn from the various Error messages and corruption that can happen out there:
InDesign Error Message Examples

If your in a jam and need that file raised from the dead; Just email your corrupt files to sales A_T markzware D_O_T nl (if under 10MB) or email us for our FTP info. If we recover the majority of the file we ask for $79.

Friendly Regards,
David Dilling
Markzware Europe

Hello Tommy

Care to take a look at yet another possibly corrupted InDesign file that crashes the ID while trying to open it? :)

And btw, do you charge for file recovery services?

Cheers,
Mikko

Keith:

No need to ask. I'm interested in taking a look at any corrupted files to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomdonov@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
http://www.adobe.com/go/kb402038

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,
Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.
tomdonov@adobe.com

Well, now it has happened to me too....

Tommy, could you help me out and salvage part of my college final? I'm not sure exactly what happened to it but now gives me the code 5.

Thanks

Matt:

No need to ask. I'm interested in taking a look at any corrupted files to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomdonov@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
http://www.adobe.com/go/kb402038

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,
Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.
tomdonov@adobe.com

Tommy,

I have an Indesign CS3 file that say it is "damaged and cannot be recovered (error code:5)" when I try to open it. Do you think you might be able to take a look at it and see if you can help me out?

Matt

Daniele,

If removing the images didn't work, the file is most likely damaged beyond repair. You can read this whole thread to find out what you can do to see if there is any hope, but don't hold your breath.

Peter

Don,

These threads stay around forever, and occasionally new posts are added. This particular thread has information about how to send a file to Adobe for analysis, and very remotely, possible repair.

Feel free to start a new topic in this area for a new feature you'd like to discuss.

Peter

Oh, if anybody knows a way to recover it and to fix the problem, creating a MAC file, the problematic images are in the first two pages.
thanks in advance .

http://danieletomasi.altervista.org/JSteele/